Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nomfundo Zamandlela Ndlela

Empa,Kwa

Summary

Driven and adaptable professional with strong communication and organisational skills, capable of managing inventory and assisting customers efficiently. Background in customer service and retail operations, demonstrating ability to handle transactions and maintain store cleanliness. Committed to enhancing store operations and providing excellent customer experiences.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Stores Clerk

Richards Bay Coal Terminal
Richards Bay, KwaZulu-Natal
09.2023 - Current
  • Worked energetically to maintain efficient operations during peak trading hours. Identified discrepancies in stocks through regular inventory management Performed general cleaning duties regularly, maintained appealing store appearance. Upheld company policies whilst interacting with customers and colleagues. Issuing and receiving Parts , Processing GRN and reservations using SAP. Fuel reconciliation , attending to waybills and weighbridge documents . Handling Consignment stock. Organising stock and checkout area proactively between serving customers to maintain orderly shop floor.

Trainee plant operator

Richards Bay Coal Terminal
Richards Bay, KwaZulu-Natal
08.2022 - 08.2023

Stackers and Reclaimers and Ship loading , Safety procedures, Fall arrest Systems and Operating Systems, Layoutes and Componets, Start up checks ,Stacking and Reclaiming and By Passing machine , Modes of operations, Shutdown and Optimisation Plant Oparator Training.

Worked flexible hours, covering nights, weekends and bank holidays.

Identified daily production requirements and set machinery to meet demand.

Upheld health and safety codes and PPE requirements to minimise accidents and risk.

Rail Operator Trainee

Richards Bay Coal Terminal
Richards Bay, KwaZulu-Natal
08.2021 - 07.2022

Train Handling Regulations and Legislations, rail yard theory ,rail yard practical , truck and braking systems , practical shunting and shunt rail vehicle in accordance with mechanical operation. Locomotive components and functions GM 120 and GE 120 Locomotive Funkey 90,

Locomotive Ge 120 and GE 120 Machine Operation .

Train Handling Movements .Train Handling regulations.

Administration clerk

Customer Service Centre (bosch)
Empangeni, KwaZulu-Natal
01.2017 - 12.2019
  • Delivered excellent customer service through phone and email correspondence.
  • Documented financial transactions and classified each with correct code.
  • Improved office efficiency by analyzing and optimizing administrative procedures.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed customer orders with speed and accuracy.
  • Carried out day-to-day duties accurately and efficiently.
  • Utilised Microsoft Office Suite, improving task completion speed.
  • Maintained accurate records, ensuring accountability and transparency in transactions.
  • Responded promptly to phone and email inquiries.
  • Organized and maintained filing systems for accessibility and orderliness.
  • Received and checked financial statements and reconciled related accounts.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Compiled data for monthly reports, providing valuable insights for company decision-making.
  • Welcomed visitors warmly, creating a positive first impression of the organization.
  • Managed office supplies and inventory for day-to-day operations.

Education

NVQ Level 3 - Freight Handling -57831, NQF Level 3

TETA RBCT Learnership Program
Richards Bay, KwaZulu-Natal
08.2021 - 03.2023

Skills

Languages

English
Fluent
IsiZulu
Fluent

Timeline

Stores Clerk

Richards Bay Coal Terminal
09.2023 - Current

Trainee plant operator

Richards Bay Coal Terminal
08.2022 - 08.2023

Rail Operator Trainee

Richards Bay Coal Terminal
08.2021 - 07.2022

NVQ Level 3 - Freight Handling -57831, NQF Level 3

TETA RBCT Learnership Program
08.2021 - 03.2023

Administration clerk

Customer Service Centre (bosch)
01.2017 - 12.2019
Nomfundo Zamandlela Ndlela