Nomfundo Bright Dlamini
Pretoria
Summary
To work in an environment which encourages an individual to succeed and grow professionally that utilizes skills and knowledge appropriately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Personal Assistant
Afrixim bank
- Worked closely with clients to understand desired results and manage expectations.
- Documented and shared weekly meeting minutes.
- Generated reports using Microsoft Excel spreadsheets.
- Assisted more than 15 investors
Teaching
Internship for Senior phase
01.2020 - 12.2023
- Designed teaching materials and modules to prepare for school year teaching.
- Created audio, visual and written teaching materials to assist in teaching English.
- Attended lessons to assess teaching methods, school behavior and effectiveness of teaching curriculums.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Developed personal teaching materials from scratch.
- Performed teaching duties as assigned by principal.
- Instructed 50 students using fun teaching methods to promote class participation
Sales Agent/Call Center Customer Service Representative
The unlimited
11.2021 - 01.2023
- Sought and engaged new business through targeted tele-sales and strategic in-person pitching.
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Managed over 60 calls per day
- Achieved top performer status within the company due to consistent high sales numbers
Runner
McDonald
10.2018 - 12.2019
- Cleaned floors and surfaces diligently, handling and storing chemicals in line with safety requirements.
- Assisted with kitchen cleaning and upkeep tasks, monitoring team goals to offer support.
- Adhered to heath and safety requirements related to safe food-handling and kitchen sanitization.
- Managed over 100 customers per day
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities
Education
Bachelor of Education intermediate phase - Education
Varsity College
Durban 01.2020 -
TEFL certificate -
Teacher Records
Online 01.2023 -
Higher Certificate in Events management - Events management
Varsity College
Durban 01.2019 -
High school diploma -
Bechet High School
Durban 01.2013 -
Skills
Creative thinking
Communication
Team Building
Computer skills
Administrative Support
Customer Service
Attention to Detail
Fluent in English
Microsoft Excel
Call Center Operation
Problem-solving abilities
Language Teaching
Timeline
TEFL certificate -
Teacher Records
01.2023 -
Sales Agent/Call Center Customer Service Representative
The unlimited
11.2021 - 01.2023
Teaching
Internship for Senior phase
01.2020 - 12.2023
Bachelor of Education intermediate phase - Education
Varsity College
01.2020 -
Higher Certificate in Events management - Events management
Varsity College
01.2019 -
Runner
McDonald
10.2018 - 12.2019
High school diploma -
Bechet High School
01.2013 -
Personal Assistant
Afrixim bank