Nomfundo Samkelisiwe Dlamini
Front Desk Receptionist
Kempton Park
Summary
I am a 30 year old ambitious female who is prepared to achieve the desired goals of the job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills and excellent telephonic etiquette. I am able to work different kinds of shifts and under-pressure. I can speak IsiZulu and English fluently.
Overview
8
8
years of professional experience
Work History
Assistant FOH Manager
Aero Guest Lodge
06.2022 - Current
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Providing administrative and operational assistance to hotel seniors
- Aiding visitors and finding solutions for administrative and guest concerns
- Answering phones
- Overseeing workers
- Ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis
- Do staff roster
- Ordering groceries and manage petty cash
Call Centre Consultant
Ncanda Funerals
06.2021 - 05.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Front Desk Receptionist
The Gorgez View
05.2019 - 05.2021
- Greeting, welcoming, and directing visitors appropriately
- Do guests reservations and meet and greet guests
- Do refunds and discounts
- Receive and send emails and calls
- Help allocate tables to waitrons
- Help with organizing events, table & chairs set-ups
- Do staff rosters
- Answering and making phone calls on behalf of office employees
- Handling office correspondence, such as mail, fax, email, and messages
- Maintaining office supplies, calendars, schedules, and records
- Performing data entry and other clerical tasks
Waitress
Jack Rabbits House
03.2018 - 12.2018
- Welcoming and seating guests
- Offering menus and answering questions about the menu
- Taking and delivering food and drink orders
- Communicating orders effectively to the kitchen staff
- Ensuring the food order is correct and presentable
Cashier & Call Centre Agent
Debonair Pizza
02.2017 - 02.2018
- Answering calls and responding to inquiries
- Handling complaints and resolving issues
- Troubleshooting errors
- Processing applications
- Identifying customer needs
- Cashiering
Education
Matric - Maths, Physics, Business Studies, LO, English, IsiZulu & Life Science
Emthonjeniwolwazi Secondary School
Diploma In Law - Law
University of South Africa
Durban, South Africa Skills
Pre-shift walk-through
Performance evaluation
Service prioritization
Team Building
Training and mentoring
Xero invoicing
POS system operations
Employee training
Food costs
Staff supervision
Hiring
Recruitment
Scheduling
Workflow planning
Strategic planning
Kitchen staff coordination
Budgeting
Mobilenumbers
- 0655288101
- 0646857108
- 0768219563
Personal Information
Date of Birth: 01/13/94
References
- Annebe Cooke, Owner, Aero Guest Lodge, reception@aeroguestlodge.co.za, 0798827213
- Chris Musa, Manager, The Gorgez View, 0738844449
- Ndumiso Ngesi, Manager, Jack Rabbits Braai House, 0312022831
- Nosipho Mngomezulu, Manager, 0813061646
Disclaimer
I declare that the above provided information is truthful and provided to the best of my knowledge.
Educationalbackground
2019, Diploma in Law (Graduating next year), University of South Africa, 2012, Matric, Emthonjeniwolwazi Secondary School, Maths, Physics, Business Studies, LO, English, IsiZulu, Life Science
Timeline
Assistant FOH Manager
Aero Guest Lodge
06.2022 - Current
Call Centre Consultant
Ncanda Funerals
06.2021 - 05.2022
Front Desk Receptionist
The Gorgez View
05.2019 - 05.2021
Waitress
Jack Rabbits House
03.2018 - 12.2018
Cashier & Call Centre Agent
Debonair Pizza
02.2017 - 02.2018
Matric - Maths, Physics, Business Studies, LO, English, IsiZulu & Life Science
Emthonjeniwolwazi Secondary School
Diploma In Law - Law
University of South Africa