NOMFUNDO MNGUNI
PIET RETIEF
Summary
Reliable Finance Clerk adept at effectively completing complex tasks. Smart and talented with a supportive attitude. Proven history of efficiency, accuracy and detail-oriented work. Skilled in Microsoft Office and known for a strong work ethic, I excel in analytical tasks and teamwork, significantly improving customer satisfaction and financial management. Demonstrates initiative and reliability, with a focus on impactful results and continuous skill development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Finance Clerk
TWK AGRI (PTY) LTD
11.2023 - Current
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Managed vendor relationships effectively, negotiating payment terms that aligned with company objectives while fostering positive working relationships.
- Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules.
- Supported budget preparation and management for special projects.
- Ensured timely processing of invoices for accurate financial reporting.
- Safeguarded company assets by maintaining proper internal controls over cash handling procedures.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
Branch Manager
Barko Financial Services
12.2021 - 09.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Personal Loan Consultant
Barko Financial Services
10.2019 - 11.2021
- Evaluated internal processes and recommended improvements, reducing wait times for clients and enhancing overall customer experience.
- Ensured compliance with lending regulations by meticulously reviewing applications for accuracy and completeness.
- Built strong relationships with clients, fostering trust and loyalty to ensure repeat business.
- Managed a diverse portfolio of personal loans, ensuring timely payments and minimal delinquencies.
- Successfully resolved customer disputes related to interest rates or payment terms, maintaining high levels of client satisfaction despite challenging situations.
Sales Consultant
YouCovered Insurance Brokers
03.2018 - 12.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Education
National Diploma - Cost And Management Accounting
Mangosuthu University of Technology
Durban, South AfricaAquadene Secondary School
Richards Bay, South Africa 01.2008 - 12.2012
Skills
- Diligence, strong analytical skills, ability to prioritize, multitask & focus on detail
- Teamwork and Collaboration
- Proven initiative, willingness to learn & ability to work with minimal supervision
- Invoice Processing
- Strong Work Ethic
- Proficient in Microsoft Office
- Documentation And Reporting
Reliability
References
- Mrs Nicolene Du Plessis
Financial Controller (TWK Agri Pty Ltd)
nicolene@twkagri.com
076 870 9072
017 824 1175
- Mr Jufta Phahlamohlaka
BFS/ Barko Loans (Area Manager )
083 998 4400 - Mr Siyabonga Zondi
YouCovered Insurance Brokers (Quality Assurance)
065 119 2120
Timeline
Finance Clerk
TWK AGRI (PTY) LTD
11.2023 - Current
Branch Manager
Barko Financial Services
12.2021 - 09.2022
Personal Loan Consultant
Barko Financial Services
10.2019 - 11.2021
Sales Consultant
YouCovered Insurance Brokers
03.2018 - 12.2018
Aquadene Secondary School
01.2008 - 12.2012
National Diploma - Cost And Management Accounting
Mangosuthu University of Technology
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