Nomfundo Mgaga
Program Manager| Program Specialist| Senior Social Worker
Durban
Summary
Dynamic Program Manager/Specialist with extensive experience in health and social services and non-profit organization management. Proven expertise in monitoring and evaluation, capacity building, coaching and mentorship, grant management, and project management. Known for strong initiative and effective teamwork, with a commitment to integrity and compassion. Actively seeking a rewarding opportunity to further develop skills and broaden horizons within the industry.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Programme Manager/Capacity Development Manager
Childline South Africa National Office
02.2022 - 10.2024
- Identify and monitor training needs in the Child Protection Sector, and design, plan, and implement training programs, policies, and procedures to fulfill those needs
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provide technical guidance and support to programme implementation at the provincial level.
- Delivering technical assistance related to policy, advocacy, leadership, governance, and service delivery. − Planning and designing the programme and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reviews existing training programs; suggests enhancements and modifications improve engagement, learning, and retention and/or to meet the changing needs of partners, the organization, or the sector
- Ensures that training materials and programs are current, accurate, and effective.
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or sector
- Identifies problems and opportunities such as operational changes or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
- Ensures that training milestones and goals are met while adhering to the approved training budget. − Prepares and implements training budget.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Programme Manager/M&E Manager
Childline South Africa National Office
08.2019 - 10.2020
- Initiating and setting goals for programs according to the strategic objectives of the organization.
- Providing support for program service delivery QA/QI initiatives.
- Developing training curricula and other learning resources.
- Delivering technical assistance related to policy, advocacy, leadership, governance, and service delivery.
- Planning and designing the program, and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Ensuring effective quality assurance and the overall integrity of the program—focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs, and corporate, technical, and specialist standards.
- Responsible for implementing M&E systems, including indicator targeting, tracking, and reporting according to funder standards, managing a data collection system, leading impact assessments, and a learning strategy.
- Designing MER-related capacity-building plans to address technical assistance needs and to monitor progress made toward plans.
- Contribute to overall program quality through the conceptualization, coordination, and implementation of enhanced monitoring, evaluation, accountability, and learning strategies.
- Provide oversight to Provincial M&E Coordinators and M&E Officers on data collection and analysis, and ensure the timely completion of M&E activities.
- Facilitate collaborating, learning, and adapting (CLA) strategies to support the use of data and information from the M&E system for real-time decision-making to improve project implementation.
- Providing partners with ongoing technical assistance to strengthen their M&E skills, systems, and tools for data collection, validation, analysis, use, and reporting; this includes providing mentoring and conducting site visits on a regular basis.
- Collaborating with the project team to achieve key project objectives.
- Supporting the development of project technical reports as needed.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Program Specialist: Global Fund Program
AIDS Foundation of South Africa
06.2016 - 07.2019
- Overall management and administration of the program; strategic direction for program execution.
- Designing MER capacity-building plans to address technical assistance needs and to monitor progress made toward plans.
- Providing partners with ongoing technical assistance to strengthen their M&E skills, systems, and tools for data collection, validation, analysis, use, and reporting; this includes providing mentoring and conducting site visits on a regular basis.
- Managing and coordinating the overall implementation of quality program deliverables.
- Managing and supporting sub-recipients on program deliverables.
- Managing the processes for the design and development/customization of assessment tools, contributing to ongoing assessments and analyses to better understand risks, and mitigate plans for services for survivors.
- Technical support for Civil Society Organizations as supporting structures;
- Providing technical support on the Adolescent Girls and Young Women Program (AGYW).
- Technical Support on HIV/AIDS, TB, and SRH.
- Contributing to program design and the preparation of concept notes.
- Preparing weekly, monthly, and quarterly progress reports.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Programme Manager
Childline South Africa National Office
05.2015 - 05.2016
- Facilitating the development and implementation of operational and business plans for the program.
- Devising key inputs and outputs for implementation plans, and validating implementation plans, including timelines, resource requirements, and cost estimates.
- Reviewing systems and procedures to ensure alignment with approved plans.
- Overall management and administration of the program; strategic direction for program execution.
- Designing MER-related capacity-building plans to address technical assistance needs and to monitor progress made toward plans.
- Providing partners with ongoing technical assistance to strengthen their M&E skills, systems, and tools for data collection, validation, analysis, use, and reporting; this includes providing mentoring and conducting site visits on a regular basis.
- Undertaking quality assurance and improvement activities in accordance with the objectives of the program.
- Analyzing performance and reports toward achieving targets, and compiling high-quality reports to disseminate to relevant internal and external stakeholders.
- Developing the budget for the program, and developing communication plans for the program.
- Developing a networking base and identifying linkages and opportunities for effective program management and sustainability.
- Responding to the Parliamentary Social Development Committees.
- Responding to media requests and interviews for the organization.
- Attending National Meetings on behalf of Childline and assisting in research.
- Reviewing and monitoring all training delivery to ensure it meets all relevant standards, and that it is appropriate to industry requirements.
- Reviewing systems, policies, and practices to ensure continuous improvement across all areas of delivery, management, and administration to ensure best practices.
- Ensuring the timely processing of all relevant documentation.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Senior Social Worker – Child Protection Unit
Childline SA National office
05.2012 - 04.2015
- Execution of Legislation and Child Law Training (Policies);
- Planning, Monitor and evaluate progress on Therapeutic Residential programmes for young women & girls
- Coordination of the Therapeutic Residential Programmes for victims of child abuse and their families and coordination of Therapeutic programme for children presenting with sexualised behaviour (offenders) and supervision of Junior staff and volunteers;
- Conducting monthly reports to funders and liaising with Funders (Providing Feedback on projects);
- Attending forums and meetings at National level (NACCA, Child Protection Forum);
- Coordination of the EPWP/IDT Project Providing support to YMCA after school programme;
- Beach Safety Programme- executed in partnership with eThekwini Municipality Monthly reporting;
- Coordination of the Continuous Profession Development Trainings (CPD);
- Capacity building of DBE staff on legislation and Policies affecting children
- Collaborated with multidisciplinary teams to create holistic care plans addressing physical, mental, emotional, and social needs of clients.
- Advocated on behalf of vulnerable individuals in court proceedings, contributing to fair outcomes aligned with client interests.
- Trained volunteers/staff members in best practices related to casework/crisis intervention techniques.
Senior Social Worker
Howick Hospice
10.2010 - 04.2015
- Psychosocial care of orphans and vulnerable children as a result of HIV/AIDS.
- Streamlined referral processes by creating a centralized system that increased efficiency and accessibility of services for clients.
- Conducted home visits to assess living conditions and provide personalized support for families in need.
- Psychosocial care of hospice patients as a result of HIV/AIDS, TB, and cancer.
- Trained volunteers/staff members in best practices related to casework/crisis intervention techniques.
- Advocated on behalf of vulnerable individuals in court proceedings, contributing to fair outcomes aligned with client interests.
- Secured funding for vital programs through grant writing and fundraising efforts, expanding available resources for clients.
- Evaluated program effectiveness using data-driven measures, leading to continuous improvements in service delivery.
- Strengthened interagency partnerships by regularly attending meetings and sharing information, resulting in improved service delivery for clients.
- Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
- Facilitated support groups that fostered peer connections, emotional healing, and skill-building opportunities among participants.
- Supervision of bereavement counselors and social auxiliary workers.
- Promoted family reunification through effective case management and advocacy efforts.
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Coordinating the health system strengthening through strategic partnerships.
- Identifying, analyzing, formulating, and implementing activities to strengthen key systems;
- Coordinating with other partners and supporting efforts to address health system strengthening gaps.
- Training of community health workers, and training of stakeholders and other service providers.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
Project Co-ordinator
Childline KwaZulu Natal
04.2007 - 05.2010
- Therapeutic services to offenders of child abuse;
- Coordinating debriefing tasks in the organization.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Mentoring, providing guidance, and supporting students studying social work.
- Capacity building and development of staff.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Education
Master of Science - Human Rights And Social Justice
University of KwaZulu Natal
Durban, South Africa 04.2001 -
Certificate - Assessor
Phendula Institute
Durban, South Africa01.2021
Certificate - Skills Development facilitator
Isibani College
Durban 04.2001 -
Diploma - Project Management
Varsity College
Durban, South Africa01.2017
Certificate - Leadership Development Programme
University of KwaZulu Natal/ Highway Hospice
Durban01.2014
Bachelor of Arts - Social Work
University of Zululand
Empangeni 04.2001 -
Skills
- Results-driven communicator
- Self-motivated with minimal supervision
- Goal-oriented task execution
- Effective interpersonal communication
- Adaptable in dynamic environments
- Problem-solving
- MS office
- Data entry
- Operations management
- Strategic planning
- Project coordination
- Work Planning and Prioritizati
References
Dumisile, Nala, Dumisile@childlinesa.org.za, 0312012059, 0828683000, Childline South Africa National Office, South Africa
Phumelele Ngcobo, Phumelele@aids.org.za, 0312772711, 07715333160, AIDS Foundation of South Africa
Dinah Tshabangu, Dinahtshabangu@aids.org.za, 031 277 2754, 0659890055, AIDS Foundation of south Africa
Charlotte Woodburg, clinical@howickhospice.co.za, 0726061210, Howick Hospice
Pravisha Dhanapala, director@lifelinedurban.org.za, 0313031344, Lifeline Durban (Childline KZN)
Affiliations
- South Africa Council for Social Service Professions
- KZN Gender-based Violence Machinery Committee
Additional Information
- Tanzania: September 2014 till October 2014 - Child Protection Legislation Global Roll-Out Workshop. The purpose of this workshop was to train field staff to be proficient in the use of Child Legislation and Child rights and be able to manage cases at the field level. Everyone left the workshop with two roles: Knowledge to implement Child Legislation during case management, Sufficient knowledge to train other professionals
- South Africa: June 2015—August 2015 - Trauma Management: The Purpose of the work conducted was to provide Trauma debriefing & trauma counselling for program staff with the aim to promote healing & recovery after a traumatic experience.
- South Africa: June 2019 - Programme Consultation: Providing technical support on Programme Design, Implementation and Evaluation
Funder Experience
- Global Fund (GF)
- President's Emergency Plan for AIDS Relief (PEPFAR)
- South Africa Department of Social Development (DSD)
- South Africa National Department of Health (NDoH)
- United States Agency for International Development (USAID)
- The DG Murray Trust (DGMT)
- Independent Development Trust (IDT)
Timeline
Programme Manager/Capacity Development Manager
Childline South Africa National Office
02.2022 - 10.2024
Programme Manager/M&E Manager
Childline South Africa National Office
08.2019 - 10.2020
Program Specialist: Global Fund Program
AIDS Foundation of South Africa
06.2016 - 07.2019
Programme Manager
Childline South Africa National Office
05.2015 - 05.2016
Senior Social Worker – Child Protection Unit
Childline SA National office
05.2012 - 04.2015
Senior Social Worker
Howick Hospice
10.2010 - 04.2015
Project Co-ordinator
Childline KwaZulu Natal
04.2007 - 05.2010
Master of Science - Human Rights And Social Justice
University of KwaZulu Natal
04.2001 -
Certificate - Skills Development facilitator
Isibani College
04.2001 -
Bachelor of Arts - Social Work
University of Zululand
04.2001 -
Certificate - Assessor
Phendula Institute
Diploma - Project Management
Varsity College
Certificate - Leadership Development Programme
University of KwaZulu Natal/ Highway Hospice
Similar Profiles
Nkosinomusa NdlovuNkosinomusa Ndlovu
Senior Social Worker at Childline South AfricaSenior Social Worker at Childline South Africa
Patricia MabeselePatricia Mabesele
LABOUR RELATION AGENT at National Bargaining Council for Electrical Industry of South AfricaLABOUR RELATION AGENT at National Bargaining Council for Electrical Industry of South Africa
Andiswa Lorraine MbuliAndiswa Lorraine Mbuli
Risk Officer and appointed as the Ethics Officer at National Heritage Council of South AfricaRisk Officer and appointed as the Ethics Officer at National Heritage Council of South Africa
ANELE NGCOBOANELE NGCOBO
Customer Service Representative at Exhibition PhotosCustomer Service Representative at Exhibition Photos
Thirona GovenderThirona Govender
Registered Nurse at Capital Super Speciality HospitalRegistered Nurse at Capital Super Speciality Hospital