Nomfundo Madlala
Senior Community Services Officer
1533 Msibi Road, Tsakane Ladysmith
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Assistant Director : HR Labour relations position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Assistant Director : HR Labour relations position. Ready to help team achieve company goals. Experienced in dealing with human resources issues with 5 years of experience in Human resources department. Excellent reputation for resolving problems and improving subordinates satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of labour relations and training in strategic public resources management. Motivated to learn, grow and excel in the labour relations.
Overview
21
21
years of professional experience
Work History
Senior Community Services Officer
Mkhambathini Local Municipality
Camperdown
10.2004 - Current
- Act as a Manager in the absentia of the Manager
- Supervise and coordinate staff with the assistance of HR office
- Manage budgets and schedules, gather and analyze data, and produce progress reports, presenting them to managers.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to clients(community), handled concerns quickly and escalated major issues to supervisor for authorisation
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Good communication with all spheres of government i.e. National, Provincial, Local and any other stakeholders
- Conducted research, gathered information from multiple sources and presented results.
Secretary
Korsman and Van Wyk
Ladysmith
04.2003 - 09.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Reviewed and balanced daily bank deposits and deposit report.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Administrative Officer
Thami Sithole and associates
Ladysmith
01.2001 - 03.2003
- Act as a supervisor in absentia of my supervisor
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set up conference rooms, technology and materials to facilitate meetings.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors to purchase school books and set up equipment and services needed by school
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Screened visitors and issued badges to maintain safety and security.
Education
National Diploma in Public Management - Public Management
Technikon Natal
Pietermaritzburg 12.2000 - 12.2000
Diploma in Project Management - Project Management
Varsity College
Pietermaritzburg 04.2001 -
Degree of Bachelor of Technology in Public Mangt. - Public Management
Durban University of Technology
Pietermaritzburg 06.2016 - 06.2016
Skills
Community outreach
Providing community referrals
Community program development
Support services identification
Community referrals
Community Events
Community meetings
Administrative support
Strategic planning
Workflow planning
Staff Management
Database administration
Decision-Making
Problem-Solving
Analytical and Critical Thinking
MS Office
Improvement initiatives
Verbal and written communication
Operations management
Key Performance Indicators
Budgeting
Coaching and mentoring
Project Management
Negotiation
Timeline
Degree of Bachelor of Technology in Public Mangt. - Public Management
Durban University of Technology
06.2016 - 06.2016
Senior Community Services Officer
Mkhambathini Local Municipality
10.2004 - Current
Secretary
Korsman and Van Wyk
04.2003 - 09.2004
Diploma in Project Management - Project Management
Varsity College
04.2001 -
Administrative Officer
Thami Sithole and associates
01.2001 - 03.2003
National Diploma in Public Management - Public Management
Technikon Natal
12.2000 - 12.2000