CISCO
Nomfundo Kubai
Pretoria,GAUTENG
Summary
Dynamic Technical Support Engineer with a proven track record at the Department Of Home Affairs, excelling in technical troubleshooting and network administration. Adept at enhancing customer satisfaction through effective problem-solving and timely resolutions. Skilled in optimizing software performance and maintaining robust systems, driving efficiency and user experience improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Department Of Home Affairs
11.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.
- Installed, configured and maintained computer systems and network connections.
Software Developer
Electronic Toll Collection ETC
01.2021 - 04.2022
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Developed software for desktop and mobile operating systems.
Education
Computer Engineering - Information And Communication Technology
Tshwane University of Technology
Pretoria10-2022
Certificate - Engineering
Tshwane South College
Pretoria11-2016
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Computer coding
- Software updates
- Server maintenance
- Network administration
- Ticket management
- Network engineering
- Network troubleshooting
Certification
- CompTIA Network+ - Computing Technology Industry Association.
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
Timeline
Technical Support Engineer
Department Of Home Affairs
11.2023 - Current
Software Developer
Electronic Toll Collection ETC
01.2021 - 04.2022
Computer Engineering - Information And Communication Technology
Tshwane University of Technology
Certificate - Engineering
Tshwane South College
Software
VISIAL STUDIO
SQL MANAGMENT
ARDUINO SOFTWARE
RASBERRY SOFTWARE
LINUX
Languages
English
Advanced (C1)
ZULU
Intermediate (B1)
PENDI
Advanced (C1)
TSONGA
Advanced (C1)
Interests
Reading
Soccer
Work Preference
Work Type
Full TimeContract WorkPart TimeGig WorkInternshipWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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