Owning a Restaurant
Nomfundo Cebekhulu
Teacher
Roodepoort
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Teacher
Department of Education
Roodepoort, Gauteng
03.2022 - 12.2022
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Receptionist
Ncwane Investment
Empangeni, Kwa-Zulu Natal
06.2019 - 06.2021
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Service Agent
Old Mutual Assurance Company
Richards Bay
01.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Facilitated communications through management of inbound and outbound customer calls.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Contact Center Agent
Experian SA
Pretoria, Gauteng
03.2016 - 03.2017
- Addressed customer account discrepancies and concerns.
- Maintained user account data by initiating account access and establishing in database.
- Responded to customer calls and emails to answer questions about products and services.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Promoted available products and services to customers during service, account management, and order calls.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Arts - African Languages, Literatures, And Linguistics
University of Zululand
Kwa-Zulu Natal 02.2010 - 05.2014
Interests
Being a manager of a company
Reading
I love reading books that will develop and empower my skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
Classroom management
Timeline
Teacher
Department of Education
03.2022 - 12.2022
Receptionist
Ncwane Investment
06.2019 - 06.2021
Customer Service Agent
Old Mutual Assurance Company
01.2018 - 12.2018
Contact Center Agent
Experian SA
03.2016 - 03.2017
Bachelor of Arts - African Languages, Literatures, And Linguistics
University of Zululand
02.2010 - 05.2014