Nomfundiso Vezi

Proactively reached out to potential clients who had expressed interest in our products or services but had not yet made purchase decision, nurturing those leads into closed deals eventually. Having to make 10 and above sales daily.

• Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
• Worked with multiple means of communication within fast-paced environment.
• Documented details of calls and customer interactions.
• Capturing new client offering our products and give client different option to make informed decision.
• Make and exceed contracted target month in and month out making sure my QA is on point.
• Going beyond measure to give good customer service and raising innovation group flag high as we believing in treating customers fairly and first call resolution.
• Developed and maintained working knowledge of products and services to deliver timely, accurate information.
• Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
• Managed high call volume efficiently, maintaining a professional demeanor under pressure.
• Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
• conversion and ratio always meet and exceed target and adhere to schedule.

• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards.
• Conducted thorough investigations into potentially making sure the contractor did finish the job on site so can issue an invoice.
• Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
• Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
• Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
• Improved internal communication, effectively liaising between various departments to resolve issues.

• Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
• Exceeded monthly sales targets through proactive prospecting and lead generation.
• Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
• Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
• Lure clients offering the Isabella products and get the to buy our products and was selling Platinum life products was specializing on Dread dieses and disability cover.
• Increased sales revenue by developing and maintaining strong client relationships as was closing the gap of the black community to take such products and stats show they not covered.
• Meet and exceed contracted target month in month out and having to be recognized by senior management puts smile on my face.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Dealing with business account client making sure their bills and invoices are emailed and having to log a call for client as they have queries and their statement arrange one on meeting with client to have breakdown of their statement make sure client understands.