Nomfanelo Khambule

* Respond to Customers' queries

* Informing Customers' about products and services.

* Document all Customer interaction.

* Resolving Customer issues.

* Collect Customer feedback.

* Processing request.

* Communicate with Clients through various channels.

* Maintain good relationship between a Client and the Company

* Maintain a high level of communication with all Customer touch points.

• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained and guided team members to maintain high productivity and performance metrics.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
• Analyzing financial printouts.

• Daily reports and use of Qlickview.
• Effective management of Executive's diary
• Effective communication to Operations
• Basic planning exposure
• Generating merchandising briefs and presentations
• Checking of monthly advertising campaigns
• Coordination of catalogue and photography shoots
• Preparation of credit deals
• General administrative duties

• Administrate all documents
• Ensure the look and feel per promotion is consistent
• To compile and maintain delivery/distribution analysis
• To maintain a high level communication with all Customer touch point (Incl Customer service call centre)
• Ensuring Marketing standards are achieved by on-going communication and branch visits.