NOMCEBO PHUMELELE NGEMA
IT TECHNICIAN
Scottburgh,KwaZulu Natal
Summary
1.Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
2.Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. 3.Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT Technician
ScottNET Managed I.T Solution
Scottburgh,KwaZulu Natal
08.2020 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to supervisor.
- Imaged and prepared new computers for integration into company networks and systems.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT Technical Support Intern/ Helpdesk Agent
Mangosuthu University of Technology
- Creating images and cloning,
- Installing Linux windows 2008, Troubleshooting networks, creating servers,
- Connecting network printers, Helpdesk and Active directory.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Prepared and delivered formal presentations of project work to respective departments.
- Supported team needs with research and problem-solving abilities.
Contact Centre agent(intern)
Toyota Halfway Scottburgh
07.2019 - 07.2020
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- online car selling
Education
NATIONAL SENIOR CERTIFICATE -
NTABASUKA HIGH SCHOOL
NATIONAL DIPLOMA - undefined
Mangosuthu university of Technology
No Degree - Information Technology
Mangosuthu University of Technology
Durban,Umlazi 01.2014 - 12.2018
Skills
Peripheral Repair
Desktop Technical Support
Help Desk Operations
Application installations
Wireless Networking
Peripheral maintenance
Helpdesk services
Software deployment management
Technical Support
Desktop and laptop installations
Email account set up
Hardware and software installation
Computer imaging
Help desk support
Web Security
Network component installations
Search Engine Optimization
AV installation
Timeline
IT Technician
ScottNET Managed I.T Solution
08.2020 - Current
Contact Centre agent(intern)
Toyota Halfway Scottburgh
07.2019 - 07.2020
No Degree - Information Technology
Mangosuthu University of Technology
01.2014 - 12.2018
IT Technical Support Intern/ Helpdesk Agent
Mangosuthu University of Technology
NATIONAL SENIOR CERTIFICATE -
NTABASUKA HIGH SCHOOL
NATIONAL DIPLOMA - undefined
Mangosuthu university of Technology