Nomcebo Patience Mkhatshwa
Pharmacist (D.O.B: 1993/08/30)
Ermelo,MP
Summary
I am a dynamic Retail Pharmacy Manager with a proven track record at Clicks Pharmacy Ermelo, excelling in team supervision and budget forecasting. Spearheaded initiatives that reduced wasteful expenditure by 60%, while fostering a cohesive environment. Recognized for empathetic leadership and effective communication, driving exceptional healthcare service delivery and achieving consistent sales growth. Show proven ability to enhance customer satisfaction and streamline pharmacy workflows.
I have robust background in Hospital Pharmacy operations and implementing efficient processes, in line with (but not limited to) Batho Pele Principles. I am receptive leader and able to collaborate with cross-functional teams. An observant individual, with an eye for quality and effective regulatory policies, subsequently compliance thereof.
Healthcare administrator abilities proven to deliver exemplary level of healthcare service at all times. Strong organizational skills, with a magnificent understanding of data collection and performance metrics. Also one who appreciates the vitality of on going personal and professional development, in order to keep abreast with the profession and healthcare system in its entirety.
Resilient and reliable, with impactful leadership skills and problem solving skills.
Enthusiastic about using diversity as stepping stone and not as a barrier toward service delivery. Ability to fully understand that healthcare systems, both in Public and Private sector are interlinked pertaining to quality healthcare.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Pharmacy and Clinic Manager
Clicks Pharmacy Ermelo
01.2024 - Current
- Manage daily pharmacy operations, ensuring compliance with SAPC regulations and Company standards. Thus enhancing holistic approach toward quality healthcare service delivery.
- Supervise an efficient pharmacy team and the Clinic Nursing Professional.Thus cultivating a cohesive environment between the two health professions, sustainable through weekly meetings (every Wednesday) and training (CPD's + products training).
- Emphasize on existing and implemented new inventory management systems with primary focus on wasteful expenditure. Previous audit (2023) finding, team and I collectively reduced it by at most 60%.
- Acquired an A Grade certificate with SAPC post an inspection conducted in June 2024. Encouraged the team and kept them informed at all times, improved the budget sales to above100% for 3consecutive quarters in 2024 (amongst meeting all other company targets).
- Trained and mentored 2xLPB, who progressed to Qualified Post Basic Pharmacist Assistants in 2025. I considered the pharmacy structure, and managed to secure permanent positions for them at the Pharmacy (in collaboration with the Area Manager). Enabled and trained the second Pharmacist to grow leadership skills, she has been promoted to a pharmacy manager at another Clicks Pharmacy.
- Actively involved in the hiring process of a PN- Professional Nurse (conducted interviews for 2personnel). They both managed to ensure that effective and efficient Clinic services are delivered and the clientele is established. PN consistently meets clinic targets (incl. obtaining above 115% monthly budget sales) and adheres to Nursing Act Regulations and Company standards. i.e Client X had a heart attack in the store whilst paying for medication, PN offered emergency services. I supervised, delegated, informed family members, and calmed the situation until an ambulance arrived in an hour. Client X life was saved and later commended the team as a whole for the quality and holistic services offered.
- Approval and participation in Clinic Campaigns, involving the community we serve and collaboratively with other stake holders e.g Medical Aids.
- Actively involved in disciplinary measures or processes in case of a misconduct. And also handling customer complaints (There's been one in 2024 and only one in 2025) appreciated a decrease in this aspect.
- Make certain that stock take preparation (weekly cycle counts) are done appropriately and timely. Responsible of 3 in my tenure, below 0.1% variance achieved with 0.3% set target.
- Harnessing team spirit and mentally healthy environment, ensuring consistently high productivity and potently efficient healthcare service i.e birthday celebrations, weekly recognition of best performing employee.
Locum Pharmacist
Kiaat Private Hospital
10.2023 - 12.2023
- Adhere to SAPC regulations and hospital policies
- Ward Pharmacist : All pertaining to ward stock, and challenges.
- Team player, and responsible for providing Pharmacotherapy assistance to Prescribers and Pharmacist assistants when required.
- Preparation of and checking Akeso Hospital prescriptions (high volume).
- Collaboration with resident and locum doctors, optimizing quality healthcare and patient adherence to their medicine.
- Provide counseling to outpatient clients should the need arise, check and process their take home medications (ascertain there's no drug-drug interaction, allergies to the prescribed medication and so forth).
Pharmacist
Moses Kotane Distric Hospital
12.2021 - 04.2023
- Performed all duties pertaining to the scope of practice of a Pharmacist, adhering to SAPC regulations and Public Institution health regulations and principles thereon.
- Optimized patient treatment plans and enhancing therapeutic outcomes, through pharmacotherapy review of repeat chronic scripts.
- Collaborated with healthcare teams e.g Prescribers, Physiotherapist, etc to develop and implement patient-centered care strategies. Analyzed resident doctors' prescribing habits and informed my supervisor, suggested solutions and they were implemented in order to offer the best level of care.
- Tutored and or mentored junior pharmacy staff. Encouraging continuous learning for pharmacy assistants e.g Actively engage and participate in internal and hospital's CPD meetings.
- Member of the DTC and PTC committee. Assist in report compilation for the cluster. Researched on the Hospital's epidemiology, and considered the VAT analysis regarding Hospitals' formulary on Diabetic Medicines e.g use of Gliclazide instead of Glimepiride.
- Self-delegated: Trained the entire Pharmacy Team on Rx solutions system, regarding Expired stock capturing and decreasing wasteful expenditure for the Hospital and 22 Clinics under the Hospital. Wasteful expenditure decreased drastically per clinic facility and subsequently the Hospital wards as well. Accountable for the destruction of Expired Medicines procedure.
- Implemented and trained the Pharmacy team on CCMDD. Liaised with the personnel from DOH responsible for ensuring that the programme is run and efficient. Pick up points visit was conducted and phase 1 of implementation was conducted.
- Assisted with conflict management at dispensary, whenever necessary.
- Attending Ideal Hospital meetings with my colleague and supervisor. Entrusted with implementation thereafter, to ensure that most if not all challenges are laid out and the required standards are met.
- Actively partake in ward rounds, and follow up where necessary. Work hand in glove with ward managers.
Pharmacist
Schweizer Reneke District Hospital
08.2019 - 11.2021
- An appointed member of the DTC and PTC committee. Propose and present Hospital challenges and a collaborative corrective action
- At the helm of stock control, especially surgical items (procurement, out of stock awareness, management etc)
- Ward pharmacist: Liaise with ward managers, work closely with Matron regarding medication availability, and their challenges. I trained Nursing personnel on medication, as per the learning need identified through ward rounds.
- Taung Hospital and Schweizer-Reneke Hospital Pharmacy liaison personnel (voluntarily)
- Voluntarily participated in Covid-19 pandemic screening and vaccination. Ensuring the availability of PPE for the Hospital and 6 Clinics under it.
- Acting Pharmacy Supervisor when necessary (acted three times in my tenure).
- Assist in Policies' evaluations/ alterations, and also drafting of SOP which are effective and of critical importance to the efficiency of the Hospital' wards.
- Managed to close the gap (1st black Pharmacist) and assisted in ensuring that culturally centered patient care is not neglected.
- Registered tutor and assisted in training the 8 learners who were placed at the Hospital.
- Identified and prepared a stock room which enabled separation of Casualty and Outpatient stock,subsequently enabled better stock availability and management.
Education
Master of Science - Pharmacy Administration & Regulatory Policies
University Of The Western Cape
Robert Sobukwe Rd, Bellville, Cape Town, 7535 04.2001 -
Bachelor of Pharmacy - Pharmacy
Rhodes University
University Rd, Grahamstown, Eastern Cape, 6139 04.2001 -
National Senior Certfcate - Matric
Khutsalani High Scool
Kabokweni, Mpumalanga,1245 04.2001 -
Skills
Employee scheduling
Healthcare Dispensing Systems
(AS400, Rx Solutions, Unisolv & LEAP)
Budget forecasting
Team supervision, training and motivation
Couth and fruitful communication
Clinical Pharmacy in Hospital and Retail stetting
Spearheaded, Receptive and empathetic Leadership
Interests outside the profession
- Healthcare Education: Ligwalagwala FM
I have helped in 1 show per annum (Khibika Natsi and Kusa Kusa)
- School motivation whenever granted the opportunity
- Reading Books (Becoming, Half of A Yellow Sun, Power Of Positive Thinking,
Women who Walk With Wolves, Surrounded By Idiots
Timeline
Pharmacy and Clinic Manager
Clicks Pharmacy Ermelo
01.2024 - Current
Locum Pharmacist
Kiaat Private Hospital
10.2023 - 12.2023
Pharmacist
Moses Kotane Distric Hospital
12.2021 - 04.2023
Pharmacist
Schweizer Reneke District Hospital
08.2019 - 11.2021
Master of Science - Pharmacy Administration & Regulatory Policies
University Of The Western Cape
04.2001 -
Bachelor of Pharmacy - Pharmacy
Rhodes University
04.2001 -
National Senior Certfcate - Matric
Khutsalani High Scool
04.2001 -