Nomcebo Nicholin Nkuna
HAZYVIEW,Mpumalanga
Summary
Adept at streamlining operations and enhancing customer satisfaction, my tenure at ROMH CONSULTING and Shoprite Group showcases a blend of civil engineering prowess and sales expertise. Leveraging skills in root cause analysis and strategic sales knowledge, I consistently exceeded targets and improved project outcomes, underscoring my commitment to excellence and team development.
Overview
5
5
years of professional experience
Work History
Student Engineering Technician
ROMH CONSULTING
Pretoria
05.2022 - 04.2024
- Issuing job instruction & ensuring the work is done according to specifications.
- Site supervision.
- Managing materials on-site and project budget.
- Writing engineering reports (road conditions).
- Formulating the BOQ with packages for SMMEs
- Tendering process.
- Streamlined workflow within the team through effective communication and collaboration with engineers, technicians, and management.
- Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
- Mitigated potential project risks by proactively identifying and addressing areas of concern before they developed into significant issues.
Front End Customer Controller
Shoprite Group
Nelspruit
01.2019 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Contributed to a positive work environment by actively participating in team meetings and initiatives.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Exceeded daily sales targets consistently by effectively promoting products and services based on customer needs.
Education
Civil Engineering N6 - Civil Engineering
Brooklyn City College
Nelspruit 12.2020
Civil Engineering N1-N6 - Civil Engineering
Ehlanzeni Tvet College
Acornhoek 12.2017
National Senior Certificate - Matric
Hazyview Comprehensive School
Hazyview 12.2014
Skills
Cash register operation & cash handling
undefinedReference
Miranda Nkambule - shoprite
Admin manager - 0614606685
Sipho Mmotla - Assistant Route Manager
0817479688
Catherine Sindane - Teacher
0721915221
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Interests
Music
Reading
Cooking
Writing
Dancing
Traveling
Sports
Timeline
Student Engineering Technician
ROMH CONSULTING
05.2022 - 04.2024
Front End Customer Controller
Shoprite Group
01.2019 - 04.2022
Civil Engineering N6 - Civil Engineering
Brooklyn City College
Civil Engineering N1-N6 - Civil Engineering
Ehlanzeni Tvet College
National Senior Certificate - Matric
Hazyview Comprehensive School
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