NOMCEBO RAMUSI
SALES CONSULTANT
Johannesburg
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning the retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
5
5
Languages
Work History
Sales Consultant
CIELO
02.2024 - Current
- Advise clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Use consultative sales techniques to understand customer needs and recommend relevant products and services.
- Respond to telephone and in-person requests for information.
- Provide sales and customer service assistance to walk-in and telephonic traffic.
- Follow up with existing customers to provide additional support and address concerns.
- Streamline sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Develop long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boost customer satisfaction by providing personalized consultations and tailored product recommendations.
Regional Sales Manager
Cherry Melon
02.2018 - 01.2024
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 15 regional sales representatives and consistently achieved high sales targets.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Store Team Leader
Cherry Melon
10.2019 - 02.2021
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Led a team of 14 employees to achieve store sales targets and goals consistently.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Transferred, created and received stock orders to guarantee product stability.
- Handled customer complaints and issues politely and professionally.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Trained over 20 new employees on store operations, customer service skills, and product knowledge.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
- Implemented loss prevention measures to minimize shrinkage rates within the store.
Supervisor
MILADYS
02.2013 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Trained over 20 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Film and Television Studies
University of Johannesburg
Johannesburg01.2018
NQF 5, Higher Certificate - Film And Video Production
National Electronic Media Institute of South Africa
Johannesburg, South Africa 04.2001 -
Skills
- Time management
- Customer relationship management
- Consultative sales
- Product and service sales
- Sales consultation
- Upselling and cross selling
- Complex Problem-solving
- Customer needs assessment
- Negotiation tactics
- Product merchandising
- Personnel training
Certification
RCL stcudent learder
PERSONAL DETAILS
- Nationality: African
- Marital status: Single
Interests
Photography, Reading, Hiking, Travelling, Music, Adventure
References
- Clayton Lamalette, 064 318 2636, CIELO
- Sasha Alexander, 083 556 3804, CIELO
- Lindiwe Nweke, 073 333 3637, Cherry Melon
- Innocentia Sedumedi, 071 445 8825, Cherry Melon
- Queen Mogale, 072 970 4647, Miladys
- Gugu Mkwanazi, 072 956 9188, Miladys
DRIVING LICENSE
Driver's License: Category B passenger vehicle.
Timeline
Sales Consultant
CIELO
02.2024 - Current
Store Team Leader
Cherry Melon
10.2019 - 02.2021
Regional Sales Manager
Cherry Melon
02.2018 - 01.2024
Supervisor
MILADYS
02.2013 - 10.2019
RCL stcudent learder
10-2011
NQF 5, Higher Certificate - Film And Video Production
National Electronic Media Institute of South Africa
04.2001 -
Bachelor of Arts - Film and Television Studies
University of Johannesburg