Microsoft Excel
Nomcebo Njoko
Customer Service Agent
Durban
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
ROCK Insurance Customer Service Agent
Outworx
Durban
03.2023 - Current
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Monitored customer feedback and identified areas of improvement.
- Educated clients on insurance policies and procedures.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Reference : Noxolo Sibisi (Team Leader :(0641586240)
NetLine SME and Sales Agent
Outworx
Durban
10.2022 - 03.2023
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Prepared proposal documentation and specifications based on user analytics.
- Developed strong communication and organizational skills through working on group projects.
- Maintained files, records and chronologies of entry activities.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Developed and implemented strategies to increase customer retention and sales.
- Reference : Nosipho Tomo Team leader 0712273918
MTN Sales Agent
Ignition
Durban
01.2022 - 12.2022
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Reference: Saneliswie Ntshele Team Leader 0631464150
Holland Customer Service Representative
CCI
Durban
01.2020 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Reference : Mrs Sibongakonke Team Leader 0651932400
Education
Matric -
Treverton College
MooiRiver South Africa 01.2013 - 12.2017
Bachelor Of Social Science - Majors in Psychology And Criminology
University of The Freestate
Bloemfontein 01.2018 - 04.2023
Skills
Outstanding communication skills
Homework assistance
Problem-solving skills
Telemarketing expertise
Customer support
Complaint resolution
Inbound phone calls
Call center operations
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Word
Microsoft PowerPoint
All Microsoft skills
Great knowledge of all Microsoft systems
Timeline
ROCK Insurance Customer Service Agent
Outworx
03.2023 - Current
NetLine SME and Sales Agent
Outworx
10.2022 - 03.2023
MTN Sales Agent
Ignition
01.2022 - 12.2022
Holland Customer Service Representative
CCI
01.2020 - 12.2020
Bachelor Of Social Science - Majors in Psychology And Criminology
University of The Freestate
01.2018 - 04.2023
Matric -
Treverton College
01.2013 - 12.2017