Nomcebo Ngubane
Glenvista
Summary
An anergetic,talented and driven Hotel assistance manager with a real passion for delivering a first services to guests and maintaining excellent with them to encourage repeat business. I have a centric mindset and connect with clients at a different level Exceptional written and verbal communication skills, with ability to adapt to suitable difference audience.
Overview
20
20
years of professional experience
Work History
Tour Consultant
MAYAYA TOURS
02.2022 - 02.2024
- Plan and organise travels
- Booking and confirming reservations
- Keep financial statements and documents
- Research industry development
- Fulfil specific client’s requests
- Promote and offer travel industry deals
- Travel preparations and destination research
- Initiated cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Introduced new destination options based on market demand analysis that led to an increase in bookings.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
Personal Assistant
Clear Choice Builders
07.2019 - 11.2020
- Dealing with correspondence and phone calls
- Scheduling and confirming meetings
- Copy, typing and formatting documents/reports
- Updating the diary and further reminding the office-bearer assigned to about scheduling meetings/events
- Arrange meet and greet as required and attending telephone calls and emails
- Accompanying the Office-bearer assigned to on official trips whenever necessary
- Preparing speeches and presentations as and when requested by the office-bearer assigned to
- Recording details of enquires and/or messages in the absence of the Office-bearer assigned to and forwarding for attention upon availability
- Filling the correspondence directed to the Manager
Hotel Assistant Manager
Monzi Safari Lodge
07.2017 - 03.2020
- Maintain contact with guests and also with guides throughout the tour and guests travelling
- Making sure that the guests have a good and last impression of the hotel
- Auditing quality assurance and maintain contact with agents
- Loading reservation on Diary, Notebook or Calendar or etc
- Responsible for managing employees and for planning, marketing, coordinating and administering hotel services as catering and accommodation facilities
- Ensuring that the payments and reservations for client are all in order
- Maintaining statistical and financial records and handling queries
- Keep records of all cleaning product and restock when needed
Receptionist
St Lucia Safari Lodge
09.2014 - 11.2017
- Maintain contact with agent and guests/clients
- Welcoming of all guests/visitors and direct them to where they are going
- Always be in communication with the agent with regards of status of reservations, payments, deadlines and conditions of reservations
- Making sure that guests stay is well satisfactory
- Assess client needs in terms of special interests, special needs and affordability/budget
- Completing procedures when guests arrive and leave by providing written confirmations and respond to written requests
- Dealing with special requests from guests like bookings for tours, theatre tickets or storing value item
Administrative Clerk
Leratong Hospital
01.2006 - 01.2008
- Provide personnel administration clerical support within the unit
- Provide financial administration support service within the unit
- Distributing data and report to relevant team (professional submission and report)
- Obtain guidance from supervisor/ manager member in case of uncertainty about patient data entry and other issues
- Maintain and update patient file record
- Implementation and maintaining office processes and ensure professional assistance and advice when delivering the service to clients of all service
- Provide administrative support (typing, faxing, filling archiving etc)
Finance Clerk
Engen Garage
01.2005 - 01.2006
Hospital Receptionist
Ngwelezane Hospital
01.2004 - 01.2005
Education
TELF Certificate -
TELF Certificate
01.2023
Hospitality and Tourism Management -
IQ Academy
01.2020
Plant and Animal - Department of agriculture
UniZulu
01.2011
Certificate - Primary Agriculture (Plant and Animal Production)
Mthashana FET College
01.2010
Certificate - Computer Studies
Business and Computer College. Learn It On Demand
01.2006
Matriculation - English, Zulu, Afrikaans, Mathematics, Accounting, Business Economics & Economics
01.2003
Skills
- Customer Services
- Strategic thinking
- Prioritising issues
- Organization skills
- Time Management Skills
- Payment's preparations
- Marketing management
- Communication skills
- Report writing skills
- Problem skills
Educationandqualification
- Further Training Computer Studies, Business and Computer College. Learn It On Demand, 2006
- Primary Agriculture (Plant and Animal Production), Mthashana FET College, 2008-2010
- Plant and Animal, UniZulu (Department of Agriculture), 2011
- Hospitality and Tourism Management, IQ Academy, 2018-2020
- Matriculation, English, Zulu, Afrikaans, Mathematics, Accounting, Business Economics, Economics, 2003
- TELF Certificate, 2023
Specialisedtrainingandskills
- Customer Services
- Strategic thinking and prioritising issues
- Organization and time Management Skills
- Payment preparations
- Marketing management
- Communication skills (both verbal and written)
- Report writing skills
- Problem-solving skills
References
- Debbie Gunston, manager@stluciasafarilodge.co.za, St Lucia Safari Lodge Manager, 064 657 1009
- Siyabonga Ngwane, mayayatours@gmail.com, Mayaya Manager, 067 816 9486/060 574 4056
- Nondumiso Hlengiwe, Khwezinondu@gmail.com, Hotel Administrator, 083 734 3744/072 036 0612
Hobbies and Interests
- Exercises
- Travelling
- Nature
- Reading
- Attending Church Service
Furthercareerhistory
- Finance Clerk, Engen Garage, 01/01/05, 01/01/06
- Hospital Receptionist, Ngwelezane Hospital, 01/01/04, 01/01/05
Timeline
Tour Consultant
MAYAYA TOURS
02.2022 - 02.2024
Personal Assistant
Clear Choice Builders
07.2019 - 11.2020
Hotel Assistant Manager
Monzi Safari Lodge
07.2017 - 03.2020
Receptionist
St Lucia Safari Lodge
09.2014 - 11.2017
Administrative Clerk
Leratong Hospital
01.2006 - 01.2008
Finance Clerk
Engen Garage
01.2005 - 01.2006
Hospital Receptionist
Ngwelezane Hospital
01.2004 - 01.2005
Hospitality and Tourism Management -
IQ Academy
Plant and Animal - Department of agriculture
UniZulu
Certificate - Primary Agriculture (Plant and Animal Production)
Mthashana FET College
Certificate - Computer Studies
Business and Computer College. Learn It On Demand
Matriculation - English, Zulu, Afrikaans, Mathematics, Accounting, Business Economics & Economics
TELF Certificate -
TELF Certificate
Similar Profiles
Abigail GibsonAbigail Gibson
Finance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper ToursFinance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper Tours
Priyanka DasPriyanka Das
Guia Turistica at Buggy Tours, La Palma Free tours, Hello La PalmaGuia Turistica at Buggy Tours, La Palma Free tours, Hello La Palma
BASID HAMDULEBASID HAMDULE
Head of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLPHead of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLP
Tarik ArcherTarik Archer
Accountant at 18TWENTY ACCOUNTANTSAccountant at 18TWENTY ACCOUNTANTS
Kaylush SubayaKaylush Subaya
NON-MOTOR CLAIMS ASSESSOR at FIRST NATIONAL BANK (FNB)NON-MOTOR CLAIMS ASSESSOR at FIRST NATIONAL BANK (FNB)