Nombuyiselo Irene Kgware
Correctional Officer
Bloemfontein
Summary
With a proven track record at Mangaung Correctional Center, I excel in staff management and critical thinking, enhancing operational efficiency and team collaboration. My expertise in system oversight and problem-solving led to significant improvements in safety protocols and reduced incident rates, showcasing my ability to drive positive change and maintain high security standards.
Overview
2007
2007
years of professional experience
Work History
Control Room Supervisor
MANGAUNG CORRECTIONAL CENTER
- Managed control room operations, ensuring smooth coordination of team members and resources.
- Continuously monitored industry trends, adopting best practices in control room operations to stay ahead of competitors.
- Optimized system performance through regular equipment maintenance and upgrades.
- Conducted regular risk assessments, identifying potential hazards and initiating preventive actions to mitigate risks effectively.
- Developed staff competency by providing ongoing training and support in control room operations.
- Executed successful emergency drills, enhancing staff preparedness for real-life situations requiring rapid response times.
- Conducted thorough system testing after updates or modifications were made to ensure optimal functionality at all times.
- Facilitated timely conflict resolution among team members by addressing concerns head-on and implementing effective solutions.
- Increased situational awareness with comprehensive monitoring of facility conditions and security measures.
- Evaluated employee performance, implementing improvement plans where necessary to maintain high standards of service delivery.
- Established clear lines of communication within the team, fostering a positive work environment that encouraged collaboration and teamwork among colleagues.
Control Room Operator
.MANGAUNG CORRECTIONAL CENTER
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Tracked and recorded status of operational systems using applicable journals, Type and control system tools.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
- Provided variance reports to field staff to assist with task prioritization.
- Tested fire protection systems and emergency backup equipment to detect and fix faults.
- Improved system reliability with thorough equipment inspections and timely performance of preventative maintenance tasks.
Direct Supervision Officer
MANGAUNG CORRECTIONAL CENTER
- Assisted in staff training initiatives, sharing knowledge on best practices in offender supervision techniques and emerging industry trends.
- Enhanced offender rehabilitation by implementing evidence-based practices and tailored supervision strategies.
- Collaborated with treatment providers to support offender success in substance abuse recovery programs, leading to lower relapse rates.
- Ensured public safety by conducting thorough risk assessments and promptly responding to violations of supervision conditions.
- Served as a liaison between offenders, their families, treatment providers, and other stakeholders in the criminal justice system, fostering open lines of communication essential for successful rehabilitation efforts.
- Evaluated program effectiveness using data-driven methodologies, identifying areas for potential growth or modification to better serve both the offender population and broader community interests.
- Provided testimony in court hearings when necessary, presenting accurate case information and contributing to fair legal proceedings.
- Assisted in the development of departmental policies and procedures, ensuring alignment with industry best practices and adherence to state and federal regulations.
- Implemented crisis intervention techniques when necessary, deescalating tense situations and prioritizing the safety of all involved parties.
- Optimized case management efficiency by maintaining accurate records and utilizing advanced technology tools for tracking progress.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive change through targeted skill-building exercises and guided selfreflection.
- Reduced recidivism rates by closely monitoring offenders and addressing their individual needs through targeted interventions.
- Promoted a culture of continuous improvement within the department by participating in regular performance evaluations and taking proactive steps towards personal professional development.
Access Control Officer
MANGAUNG CORRECTIONAL CENTER
02.2006 - 01.2007
- Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
- Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
- Mentored new Access Control Officers on best practices within the field, fostering a culture of continuous improvement.
- Assisted in the development of security protocols, contributing to a comprehensive approach towards asset protection.
- Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
- Contributed to overall facility safety by identifying potential hazards during routine patrols and reporting them accordingly.
- Decreased risk of theft or damage to property by conducting thorough screenings of visitors, packages, and vehicles entering the facility.
- Kept abreast of industry trends and developments in access control technology through ongoing training opportunities and professional development initiatives.
- Reduced unauthorized entries by implementing strict identification verification processes.
- Streamlined visitor processing procedures, reducing wait times without compromising security measures.
- Enhanced security by monitoring and controlling access to facilities.
- Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
- Supported event security efforts by coordinating access control measures, ensuring a safe and enjoyable experience for all attendees.
- Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Screened bags with physical inspections, wands, and x-ray technology.
- Kept check-in area clean and neat at all times.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
Education
BA HONOURS - CORRECTIONS MANAGEMENT
UNISA
BLOEMFONTEIN SOUTH AFRICA08.2023
NYUKELA PUBLIC SERVICE PROGRAMME
NYUKELA SCHOOL OF GOVERNMENT
SOUTH AFRICA 04.2023
Matric -
ALBERT MOROKA HIGH SCHOOL
THABA NCHU SOUTH AFRICA 12.1994
Skills
Root Cause Analysis
Timeline
Access Control Officer
MANGAUNG CORRECTIONAL CENTER
02.2006 - 01.2007
Control Room Supervisor
MANGAUNG CORRECTIONAL CENTER
Control Room Operator
.MANGAUNG CORRECTIONAL CENTER
Direct Supervision Officer
MANGAUNG CORRECTIONAL CENTER
BA HONOURS - CORRECTIONS MANAGEMENT
UNISA
NYUKELA PUBLIC SERVICE PROGRAMME
NYUKELA SCHOOL OF GOVERNMENT
Matric -
ALBERT MOROKA HIGH SCHOOL
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