NOMBUYISELO BENGU
Pietermaritzburg
Summary
Guest services and customer service professional with over 10 years of experience in front desk operations, hospitality, retail and administration. Skilled in guest relations, complaint resolution, check-in and check-out, cash handling, upselling, team leadership and staff training in fast-paced environments. Seeking a Guest Services position in the cruise industry.
Overview
1
1
Language
1
1
Certification
15
15
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Manager
Puma (Pty) Ltd
09.2020 - Current
- Train, coach and lead team members to maintain high levels of customer satisfaction and company standards.
- Managed employee schedules and supported sales activities through product and service promotion to drive overall sales performance.
- Delivered professional customer service, assisted with product enquiries and purchasing decisions, and resolved customer concerns and complaints to enhance customer loyalty.
- Processed cash transactions accurately, end-of-day reports and deposits; monitored stock deliveries, conducted stock counts and supported loss prevention.
Front Desk Agent
The Park Lodge
03.2014 - 09.2020
- Welcomed guests in a warm, professional manner and managed check-in and check-out efficiently.
- Resolved guest enquiries, requests, and concerns, ensuring satisfaction and a positive experience.
- Managed telephone calls, directing inquiries and supporting reservations and front office operations.
- Executed accurate record-keeping and maintained high service standards, enhancing guest experience throughout their stay.
HR In-Service Trainee
Department of Rural Development and Land Reform
09.2012 - 03.2014
- Coordinated recruitment, onboarding, and employee administration processes to enhance candidate experience.
- Facilitated communication between employees and management regarding workplace issues.
- Facilitated employee relations and workplace matters to promote a positive work environment.
- Assisted with implementation of HR policies and procedures to ensure compliance and support organizational goals.
Education
Certificate - Welding C02
Samson School of Welding
Durban, South Africa 06.2026 - 08.2026
Diploma - Human Resources Management
Technical and Vocational Education and Training (TVET)
Pietermaritzburg, South Africa 01.2011 - 01.2014
Matric Certificate - Commerce
Qoqisizwe High School
Pietermaritzburg, South Africa 01.1999 - 12.2010
Skills
- Guest Service: Customer support, Guest Relations, Customer Service, Complaint Resolution, Problem Solving, Conflict Resolution
- Front Desk: Check-in/out process
- Sales Strategy
- Team Development
- Systems: Microsoft Office, Booking systems
- Inventory control
- POS systems
- Cash management
- Staff scheduling
Certification
- Selling Manager Certificate, Puma (Pty) Ltd
- Be Fast Certificate, Puma (Pty) Ltd
CORE SKILLS
Title: Guest Services Professional
Personal Information
Title: Guest Services Professional
Languages
English
Proficient
C2
Timeline
Certificate - Welding C02
Samson School of Welding
06.2026 - 08.2026
Assistant Manager
Puma (Pty) Ltd
09.2020 - Current
Front Desk Agent
The Park Lodge
03.2014 - 09.2020
HR In-Service Trainee
Department of Rural Development and Land Reform
09.2012 - 03.2014
Diploma - Human Resources Management
Technical and Vocational Education and Training (TVET)
01.2011 - 01.2014
Matric Certificate - Commerce
Qoqisizwe High School
01.1999 - 12.2010