Nombuso Ndlovu
Industrial Relations Specialist
KEMPTON PARK
Summary
Dynamic Industrial Relations Consultant with over a decade of experience in managing and resolving complex employment and labor relations challenges. Expertise in delivering strategic guidance that fosters positive relationships between employers and employees, committed to cultivating a harmonious workplace while ensuring compliance with labor laws and regulations. Proficient in negotiation, conflict resolution, and employee engagement, with a proven ability to analyze employment policies, address grievances, and facilitate constructive dialogues. A strong understanding of labor legislation, combined with a commitment to fair practices, supports the navigation of intricate industrial relations issues, driving organizational growth and enhancing employee satisfaction.
Overview
19
19
years of professional experience
Work History
Employer’s Organisation Office Bearer
CTL Management Forum
Johannesburg
01.2020 - Current
- Presiding over enquiries and meetings, ensuring employer regulatory compliance to legislation.
- Negotiating collective agreements with trade unions on behalf of employers.
- Advise management on union-management relations and assist in retrenchment procedures and negotiations.
- Perform the function of a Representative at the CCMA and Dispute Resolution as an office Bearer of the CTL Management Forum (Employer’s organisation).
- Dispute Resolution Scope includes general labour dispute resolution, preparation and assistance with CCMA and Bargaining Council Dispute Resolution.
- Assess risk levels associated with collective bargaining strategies and propose resolutions for collective bargaining or other labor or contract negotiations.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Over 5 years in practice
Industrial Relations Specialist
Strata-g Labour Solutions
Johannesburg
05.2019 - Current
- Chairing disciplinary hearings, and appeal hearings.
- Facilitating poor work performance counseling session, incapacity, and grievance inquiries.
- Compile training material and training all levels of management on IR matters.
- Retrenchment facilitation.
- Providing labour related legal advice & assist Legal Advisors and clients on Labour Issues.
- Drafting legal opinion and response for and obo of employers.
- Updating all IR policies & procedures for respective clients
- Communicate changes and any required updates on IR policies and guidelines to all key role players.
- Provide an advisory service to line managers on effectively managing misconduct, incapacity, and grievance procedures
- Provide advice and manage risk on IR matters and ensure that the necessary deadlines are met within the stipulated timelines.
- Conduct preliminary investigations to establish the need for formal disciplinary procedures to be proceeded with, and drafting comprehensive reports on finings.
- Consult and prepare line managers and HR team for CCMA/DRC/Bargaining Council disputes;
- Liaise with employer appointed representatives instructed to defend cases before CCMA/DRC and/or Labour Court;
- Liaise and engage with Trade Unions: MISA, AFADWU, NUMSA, FOWUSA; DYPUSA.
- Represents clients at CCMA/ Bargaining Councils in my capacity as a CTL office bearer.
- Conduct litigation at conciliation, in limine, and arbitration proceedings.
- Provide adequate assistance to the representatives of all parties to ensure sound labour relations.
- Ensure that any disputes referred to the CCMA/BCs or the Labour Courts are expedited and that the provision of all relevant documentation and other logistical arrangements are made.
- Keep record of daily Labour Relations related activities, update records and files to maintain a database of labour matters.
- Apply advance knowledge of Labour Laws (LRA (Schedule 8), BCEA, COIDA/RAM, and Collective agreements).
- Conducting webinars and media interviews on legislation updates, case laws, and court judgments (LC/LAC).
ER Officer
University of Johannesburg
Johannesburg
07.2018 - 11.2018
- Assists in the administration of Employee Relations
- Attending to and providing advice telephonically and via-email to internal and external clients regarding ER issues and processes 10 - 15 calls and emials, daily.
- Provide prompt assistance while managing expectations to achieve high levels of customer satisfaction.
- Follow-up and provide continuous feedback, guidance and information to customers, key stakeholders, and peers within the HR functional area team.
- Plan coordinate weekly functional activities i.e., ER training.
- Assist in the development of forms and documents for employee relations and performance management.
- Assist with coordination of employee relations grievances and questions.
- Analyses unique situations for appropriate policy implementation, escalates issues to the relevant HR person. Process invoices
- Filing and safe keeping of ER records/documentation-ER repository.
- Coordinate the process for investigating cases, evidence gathering and providing feedback.
- Compile an updated case management register to track response time on all cases handled in the division.
- Advice employees and managers on ER policies and procedures.
- Provide support and advice to presiding officers in disciplinary cases regarding policy, regulations, and precedents.
- Represent UJ in dispute resolutions such as conciliations.
- Obtain documentary evidence for the proceedings.
- Prepare for proceedings through compiling bundles for CCMA.
- Liaise with CCMA Case Management.
- Schedule UJ representatives and preferred service providers for arbitrations
- Prepare and compile reports and presentations for ER Director
- Interpret ER policies, guidelines, and procedures to the Business Partners
- Perform Ad-hoc projects and duties.
HR/IR Officer
Aegis Outsourcing SA
Johannesburg
06.2013 - 09.2017
- Minute taking during the enquiry stage and compilation of outcome letters.
- Monthly training sessions regarding HR Processes and Procedures
- Training and supporting Line Managers on HR and IR policies and procedures.
- Drafting and sending monthly updates on Policies and Procedures
- Conduct consultation sessions relating to any Operational and/or contractual changes.
- Preparation and attendance of approximately 2 CCMA matters, weekly.
- Drafting and issuing warnings;
- Ensuring that employment equity and labour laws are adhered to.
- Preparation, compilation, and presentation of Management reports
- Collective Bargaining and negotiations with unions
Team Manager
Aegis BPO (Startek)
09.2006 - 05.2013
Education
Senior Certificate NQF Level 6 - Labour Dispute Resolution Practice
University of The Witwatersrand
Johannesburg, South Africa02-2026
CCMA Rules Webinar
CCMA
Johannesburg, South Africa07-2023
Labour Relations Master Class with Ivan Israelstam
06-2023
Arbitration Training
CCMA
07-2022
Diploma - Business IT
College Campus
Johannesburg01-2002
National Senior Certificate - undefined
Town View High School
01-2001
Skills
Labor Law Knowledge: Deep understanding of labor laws, regulations, and employment legislation to provide accurate advice and guidance to clients
Conflict Resolution: Proficient in mediating and resolving workplace disputes, grievances, and conflicts to maintain a harmonious work environment
Negotiation Skills: Skilled in negotiating labor agreements, contracts, and terms between employers and employees or labor unions
Employee Relations: Ability to foster positive relationships between management and employees, promoting a productive and cooperative work environment
Skills and Competencies
Problem-solving and negotiation skills
Flexible and adaptable
Legal writing skills
Dispute Management and Litigation (Representation and Facilitation)
Case strategy and risk management
Comprehensive knowledge of the principles andpractice governing individual labour law in South Africa
Team and time management
Dependable and responsible
ATTRIBUTES
- Excellent Communication Skills (verbal & written)
- Multitasking
- Time management
- Adaptable
- Stress Management
- Leadership Skills
- Decision Making
- Conflict Resolution
- Flexibility
- Organizing and Planning
- Work well under pressure
- Interpersonal Skills
- Strategist
- Willing to learn
- Teamwork
- Handling Confidentiality
- Strong morals and professional ethics
- Emotional Intelligence
- People Management
- Social Media
Timeline
Employer’s Organisation Office Bearer
CTL Management Forum
01.2020 - Current
Industrial Relations Specialist
Strata-g Labour Solutions
05.2019 - Current
ER Officer
University of Johannesburg
07.2018 - 11.2018
HR/IR Officer
Aegis Outsourcing SA
06.2013 - 09.2017
Team Manager
Aegis BPO (Startek)
09.2006 - 05.2013
Labour Relations Master Class with Ivan Israelstam
Arbitration Training
CCMA
National Senior Certificate - undefined
Town View High School
Senior Certificate NQF Level 6 - Labour Dispute Resolution Practice
University of The Witwatersrand
CCMA Rules Webinar
CCMA
Diploma - Business IT
College Campus