Nombuso Govender
Hospitality And Customer Service Trainee
Durban
Summary
I am currently working at the Royal Hotel in Durban ,where I assist guests with requests ,handle complaints and make sure service runs smoothly even during busy times .My role has taught me how to work under pressure ,follow procedures and communicate clearly with customers and colleagues .I have strong customer service skills ,problem solving ability and focus on detail. With this experience I am ready to grow in my career and take on new challenges .
Overview
1
1
year of professional experience
2
2
Languages
Work History
Food and Beverage Assistant (Casual Work )
Royal Hotel
11.2025 - Current
- Helped customers with orders and service ,making sure their needs were met quickly and politely .
- Handled customer questions and small complaints in a professional way .
- followed health , safety and company rules to keep service standards high .
- Worked closely with the team to keep service smooth and welcoming .
Chef in Training (Practical)
Royal Hotel
03.2025 - 11.2025
- Worked under pressure in a busy kitchen and food service environment .
- Assisted customers by serving meals and responding to their requests politely .
- handled complaints calmly and found solutions to keep guests satisfied .
- Supported the team by working together to deliver good service during peak hours .
Education
High School Diploma -
Brookdale Secondary School
Durban, South Africa 04.2001 -
Skills
- Customer Service and complaint handling
- Clear communication
- Self motivated and eager to learn
- problem solving
- Attention to details
- Adaptability and learning quickly
Additional Information
Career Objective :
To grow my career in customer service by building on the skills I have gained .I aim to strengthen my communication ,problem solving and team work abilities while contributing positively to professional environment.
Personal Strength:
Known for staying calm under pressure and keeping service professional and welcoming .
Timeline
Food and Beverage Assistant (Casual Work )
Royal Hotel
11.2025 - Current
Chef in Training (Practical)
Royal Hotel
03.2025 - 11.2025
High School Diploma -
Brookdale Secondary School
04.2001 -