Nombulelo Mary Hika
Dunnottar,Nigel
Summary
Detail-oriented and highly organised professional with expertise in administrative support, customer service excellence, and office operations. Proficient in Microsoft Office Suite, SAP system applications, and data entry, ensuring accurate record-keeping and efficient invoice processing. Skilled in multitasking, task prioritisation, and effective time management while maintaining courtesy and integrity under pressure. Adept at team collaboration and delivering exceptional service through strong telephone etiquette and consumables management. Committed to leveraging these skills to enhance operational efficiency and contribute to organisational success.
Offering strong organisational and multitasking skills, coupled with keen eye for detail and ability to learn quickly. Knowledgeable about basic administrative tasks, including data entry, scheduling, and customer service. Ready to use and develop communication, teamwork, and time management skills in administration role.
Overview
16
16
years of professional experience
Work History
Data Capture/Administration Clerk
Pick N' Pay Retail Store
Sharon-Park, Nigel
01.2010 - 07.2024
- Handled telephone calls and enquiries from suppliers and representatives daily
- Assist managers with various tasks and contribute to smooth office operations.
- Deliver friendly customer service, fostering positive client relationships
- Facilitated effective communication between departments with regular updates and reports.
- Organised and maintained filing systems for accessibility and orderliness.
- Managed incoming and outgoing mail, maintaining prompt responses and filing for maximum office efficiency.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Photocopied, laminated, and bound documents to support meeting preparation.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Responded promptly to phone and email inquiries.
- Enhanced customer service with clear, concise communication.
- Supported other staff members to improve team performance.
- Utilised SAP system as the application system used in business, improving task completion speed.
- Handled sensitive information with discretion, fostering trust amongst colleagues.
- Assisted with budget preparation for better financial management.
Cashier
Pick N' Pay Retail Store
Sharon-Park, Nigel
01.2009 - 01.2010
- Handled cash transactions and provided excellent customer service
- Operated cash register efficiently and accurately processed payments
- Ensured customers received correct change and receipts
- Demonstrated strong attention to detail to prevent errors in cash handling
- Addressed customer inquiries and assisted with concerns
Education
Bachelors of Commerce - Financial Management
Mancosa Honours united universities
Gauteng 01.2023 -
National Certificate - Management Assistant
Ekurhuleni East College
Springs, Gauteng 01.2006 - 07.2008
Certificate Grade: 12 - Commerce
Laban Motlhabi Secondary School
Gauteng 01.2005 - 12.2005
Skills
- Attention to detail
- Effective time management
- Ability to work under pressure
- Team collaboration
- Courtesy
- Honesty and Integrity
- SAP system knowledge application
- Customer service excellence
- Data entry proficiency
- Record keeping
- Office equipment operation
- Telephone etiquette
- Consumables and stationery ordering
- Task prioritisation
- Document proofreading
Languages
English
Fluent
Sepedi
Advanced
IsiZulu
Upper intermediate
Custom
- Mr. Shaun McGregor, Store Manager, 072 908 8401
- Mrs. Esme' Erasmus, Senior Administration Clerk, 082 687 0685
- Mr. Rolland, Receiving Manager, 072 281 6233
- Mr. John Machielydise, Store Owner, 082 924 5042
Timeline
Bachelors of Commerce - Financial Management
Mancosa Honours united universities
01.2023 -
Data Capture/Administration Clerk
Pick N' Pay Retail Store
01.2010 - 07.2024
Cashier
Pick N' Pay Retail Store
01.2009 - 01.2010
National Certificate - Management Assistant
Ekurhuleni East College
01.2006 - 07.2008
Certificate Grade: 12 - Commerce
Laban Motlhabi Secondary School
01.2005 - 12.2005
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