Nombulelo Eulanda Makhaya

• Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
• Provided technical assistance to production team when issues arose.
• Established project schedules and monitored tasks to meet milestones during each phase.
• Interfaced with area teams to verify application of technical details.
• Using Agile Methodology meet daily with team members to discuss project implementations and alleviate any issues.
• Use the JIRA board for projects updates.
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Reviewed processes, identifying areas requiring improvement.
• Developed conceptual scope analyses of project objectives.
• Created process simulations to test operational outcomes without causing service disruptions.
• Conducted root cause analysis to identify, prioritize and eliminate process losses.
• Analyzed critical line data to make recommendations for improvement.
• Accurately assess the risks associated with each process and define process controls as mitigations.
• Identify, document and analyze business rules that govern the implementation of TO-BE business processes.
• Elicit requirements using interviews or facilitation sessions as required, understanding the needs from multiple stakeholders
• Facilitate and participate in iteration meetings (product backlog grooming, planning meeting, daily stand up, review meeting and retrospective).
• Manage the stories ensuring that all requirements are loaded as stories, ensuring the stories are assigned to epics.
• Support showcasing stories to stakeholders.
• Assess and challenge assumptions that bases on analysis do not appear to be feasible either technically or from a planned execution perspective.
• Work closely with testing team in validating all test cases have been adequately identified. Assist in the testing process within feature teams and the UAT team
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Define process controls for measurements and updating process controls.
• Define Operating Level Agreements and Service Level Agreements
• Mapping business processes to align to business architecture
• Review of process documentation, sign-off, registration and publishing
• Collaboration with Training team with updating training materials with Business Analyst
• Determine and review business requirements impacting processes
• Compile requirements for system enhancements.

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Onboarded new temps by entering employee information into systems.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Conducted research, gathered information from multiple sources and presented results.
• Collaborated with team members to achieve target results.
• Used Microsoft Word and other software tools to create documents and other communications.
• Used coordination and planning skills to achieve results according to schedule.
• Worked flexible hours across night, weekend and holiday shifts.
• Use the Waterfall methodology for the bigger projects and Agile with the smaller projects.
• Implementation of iRecruitment and Performance Management modules
• Training on all HCM modules
• Responsible for HCM support calls

- Self Service

- Absence Management

- Workflow Administration

- System Testing

- Talent Management modules (Performance Management and iRecruitment)

• Documentation (User Manuals, UAT, Test Scripts, Business Requirement, Process modelling, Technical Specification Documentation, and Training Manual)
• Investigating and testing if the requirements are achievable as specified by Business
• Evaluating and accommodating last minute changes by client where relevant.
• Accurately define client business drivers/ key issue.

Road Traffic Management System – RTMCTrans Caledon Tunnel Authority – TCTARoad Traffic Management System – RTMC

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Onboarded new temps by entering employee information into systems.
• Conducted research, gathered information from multiple sources and presented results.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Prepared variety of different written communications, reports and documents.
• Maintained excellent attendance record, consistently arriving to work on time.
• Increased customer satisfaction by resolving issues.
• Engaging and documenting the clients' requirements
• Model and Analyze Business Processes
• Convert Business Needs into Solution Specification
• Document and Present Technical Specifications
• Investigating and testing if the requirements are achievable as specified by Business
• Evaluating and accommodating last minute changes by client where relevant.
• Accurately define client business drivers/ key issue
• Where relevant, redefine project work to respond to changing client needs
• Engaging and documenting the clients' requirements
• Model and Analyse Business Processes
• Convert Business Needs into Solution Specification
• Document and Present Technical Specifications
• Investigating and testing if the requirements are achievable as specified by Business
• Evaluating and accommodating last minute changes by client where relevant.
• Accurately define client business drivers/ key issue
• Where relevant, redefine project work to respond to changing client needs
• Implementation of Talent Management Modules as per requirement

- Performance Management

- Learning Management

- IRecruitment

- Core HR

• Escalate client requests, in alignment with client expectations, to the Project Manager to ensure decision-making is consistent TCTA s Policies and Practices
• Conducting User Acceptance Testing as well as Key User Training
• Escalate client requests, in alignment with client expectations, to the Project Manager to ensure decision-making is consistent TCTA s Policies and Practices
• Conducting User Acceptance Testing as well as Key User Training

Post Implementation Support - Stabilization :

- HR Core

- Self Service

- Leave Management (Self Service and Administrator),

- Performance Management (Self Service and Administrator),

- Learning Management (Self Service and Administrator),

- IRecruitment (Self Service and Administrator),

- Core Talent Management

• Conducting CRP sessions to engage and document the client's requirements
• Investigating and testing if the requirements are achievable as specified by Business
• Evaluating and accommodating last minute changes by client where relevant.
• Accurately define client business drivers/ key issue
• Where relevant, redefine project work to respond to changing client needs

Implementation of Talent Management Modules as per requirement

- Performance Management

- Learning Management

- Succession Planning

• Conducting CRP sessions to engage and document the client's requirements
• Investigating and testing if the requirements are achievable as specified by Business
• Evaluating and accommodating last minute changes by client where relevant.
• Accurately define client business drivers/ key issue
• Where relevant, redefine project work to respond to changing client needs

Implementation of Talent Management Modules as per requirement

- Performance Management

- Learning Management

- Succession Planning

- iRecruitment

• Used coordination and planning skills to achieve results according to schedule.
• Onboarded new temps by entering employee information into systems.
• Improved operations through consistent hard work and dedication.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked with customers to understand needs and provide excellent service.
• Monitored company inventory to keep stock levels and databases updated.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Received and processed stock into inventory management system.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Created plans and communicated deadlines to complete projects on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Prepared variety of different written communications, reports and documents.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Conducted research, gathered information from multiple sources and presented results.

Working on the Oracle R12 eBusiness HRMS/Payroll, including the selection of:

- Core HR

- IRecruitment

- Performance Management

- Self-Service, SSHR

• Analyze and document functional system requirements to ensure that system related incidents/issues are recorded for future use.
• Assist with identify and initiate application enhancement requests to ensure that changing business needs are addressed
• Identify and Facilitate training to relevant stakeholders to ensure they understand and can achieve optimal system utilization.
• Assist with the evaluation(testing) of new software functionality to ensure that these meet the specific needs of IT and the business, and that the organization is kept abreast technology.
• Coach and assist users with system related problems to minimize down time.
• Test changes as per instruction to ensure that the required standards and objectives are met

Champion in Performance Management Systems, which includes

Implementing

-Documentation

- Supporting and

- Training Executives, Senior Managers, Managers and Staff in all regions of South Africa