NOMBULELO BUSAKWE
Customer Service Clerk
GRAHAMSTOWN,EASTERN CAPE
Summary
As a customer service clerk at Absa Group, I provide excellent support and assistance to customers over the phone. I have acquired knowledge and skills in banking products, services, and policies, and I use them to resolve customer inquiries and complaints. I also have job skills such as communication, problem-solving, and teamwork, which enable me to collaborate with my colleagues and managers. I am passionate about delivering quality customer service and satisfaction, and I strive to improve my performance and learn new things. I have been working in this role for 10 years, and I enjoyed being part of the Absa Group team.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Treasurer
GRATA
10.2022 - Current
- Reconcile bank accounts and prepare financial information for presentation to the board of directors
- Open and manage bank accounts
- Ensure that tax-related documentation and legal forms, such as those necessary to preserve the organization's tax-exempt status, are filed in a timely manner
- Chair the finance committee and is the organization's financial officer
- Handle payments
- Understand the board's financial obligations evaluation and action, in collaboration with the finance committee
- Report financial data
- Managing and monitoring the staff, making sure all the day to day duties are done. Assisting with all the administrative work.
Customer service clerk
Absa Group
11.2007 - 07.2018
- CUSTOMER SERVICE-Giving the best customer service by practicing:-Active listening- show empathy-remain impartial-follow up
- CUSTOMER SUPPORT- resolving customer problems
- Showing them how to use digital platformssuch as internet and cell phone banking
- Call support centres on their behalf.
- DATA ENTRY-Entering and updating clients information into the computer.
- FINANCE- Assisting clients with different finances such as loans and investments.
Education
MATRIC CERTIFICATE, COMMERCE - Accounting
BENJAMIN MAHLASELA HIGH SCHOOL
GRAHAMSTOWN 1991 - 1994
NATIONAL N6 CERTIFICATE, MANAGEMENT ASSISTANT - Accounting
EASTCAPE MIDLANDS COLLEGE
Uitenhage, South Africa 1995 - 1996
No Degree - Bachelor of Commerce in Human Resources
Boston City Campus
SOUTH AFRICA 01.2024 - Current
Skills
Phone Etiquette
undefinedCertification
DRIVING LICENCE - CODE B-Prof. driving permit
Awards
- 3RD BEST CUSTOMER SERVICES CLERK - ABSA BANK
- TOP PERFORMANCE CERTIFICATE 2016
Affiliations
GRATA - TREASURER
ECTTC - SECRETARY
Timeline
No Degree - Bachelor of Commerce in Human Resources
Boston City Campus
01.2024 - Current
Treasurer
GRATA
10.2022 - Current
Customer service clerk
Absa Group
11.2007 - 07.2018
NATIONAL N6 CERTIFICATE, MANAGEMENT ASSISTANT - Accounting
EASTCAPE MIDLANDS COLLEGE
1995 - 1996
MATRIC CERTIFICATE, COMMERCE - Accounting
BENJAMIN MAHLASELA HIGH SCHOOL
1991 - 1994
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