Nombulelo Mkhize
Hospitality
Pietermaritzburg
Summary
Dynamic Customer Service Representative with a proven track record at KFC Restaurant, adept at resolving conflicts and enhancing customer loyalty. Skilled in communication and problem-solving, I effectively managed high-pressure situations, leading to increased customer satisfaction and repeat business. Committed to delivering exceptional service and accurate information.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KFC Restaurant
02.2022 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Legal Studies And Political Science
University of KwaZulu Natal
Pietermaritzburg, South Africa 04.2001 -
Skills
Customer services
Communication skills
Problem-solving
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Customer Service Representative
KFC Restaurant
02.2022 - 12.2025
No Degree - Legal Studies And Political Science
University of KwaZulu Natal
04.2001 -