Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nombali Nomusa Ndlovu

Johannesburg

Summary

Dynamic Contract Commercial Coordinator with extensive SAP proficiency at Bidvest Facilities Management. Expert in contract management and preventative maintenance, driving customer satisfaction through effective relationship management. Proven track record in optimizing work order processes, ensuring timely execution, and enhancing operational efficiency. Committed to delivering results and fostering strong stakeholder connections.

Overview

13
13
years of professional experience

Work History

Contract Commercial Coordinator (SAP)

Bidvest Facilities Management
03.2024 - Current
  • Company Overview: Company Overview: Absa Bank
  • Maintain Preventative Maintenance (PM) schedules in accordance to the SLA for all equipment and services
  • Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation
  • Ensure that all orders are processed timeously
  • Monitor the execution of work and implement corrective measures on deviations
  • Manage all incoming requests and complaints on daily basis, and provide timeous feedback in ensuring customer satisfaction
  • Dispatch requests to technical staff and pertinent service providers and follow-up on action items
  • Conduct monthly verification of WIP and report on variances
  • Provide weekly/monthly reports on SLAs and backlog
  • Planning for placement of employees, contractors and efficient utilization of materials and tools
  • Ensure that tasks are conducted efficiently and optimum use of tools and equipment
  • Building good Internal and External customer relationships
  • Undertake other related duties and assignments as assigned from time to time
  • Absa Bank

Acting Contract Commercial Coordinator (SAP)

Bidvest Facilities Management
06.2023 - 01.2024
  • Company Overview: Company Overview: Absa Bank
  • Company Overview: Absa Bank

Acting Floor Walker Assistant

Bidvest Facilities Management
04.2020 - 12.2022
  • Company Overview: Company Overview: Absa Bank
  • Ensuring proper resource allocation, such as personnel, equipment, and materials
  • Identifying and addressing operational inefficiencies, such as frequent downtimes, inefficient workflows, or quality control issues
  • Implementing preventive and corrective measures to ensure minimal downtime, or delays
  • Ensuring adherence to safety and quality standards
  • Implementing process improvements, such as predictive maintenance or smart machine monitoring depending on the industry
  • Resolving issues and complaints promptly
  • Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring
  • Improving customer service experience through live chats, automated ticketing systems, self-service portals, and online communities
  • Prepare and oversee move-in and move out schedules, including planning, organizing, and overseeing move-ins and move-outs; driving and escorting move-in and move outs
  • Manage inventory and inventory control while accounting for equipment, supplies, and furnishings as well as completing inventory counts and audits
  • Enhance team performance by encouraging the team to work together
  • Building interpersonal relationships with stakeholders by ensuring boardrooms are booked well in advance and refreshments are available
  • Handles client complaints and queries and provides prompt feedback
  • Absa Bank

Helpdesk Administrator / Building Coordinator

Oracle
11.2012 - 10.2017
  • Job card reporting
  • PA to Facilities Manager
  • Diary management, planning and organising meetings, organising complex travel, taking action points and writing minutes, preparing papers for meetings, taking dictation, planning and organising events, conducting research, preparing presentations, managing and reviewing filing and office systems, preliminary drafting of correspondence on the manager's behalf
  • Relationship management
  • Office equipment supervision
  • Log any building maintenance issues
  • Help with Switchboard & Front Reception
  • General administrative duties as necessary
  • Maintaining an efficient and effective helpdesk service
  • Management of Stannic Petrol Cards and Vodacom Contract
  • Booking of meeting rooms and projectors within the building
  • Completion and submission of monthly reports to Facilities Manager
  • Deal with Sub Contractors and ensure that these services / repairs are carried out in a Timely manner
  • Assist with any facilities related queries that are directed to the helpdesk
  • Management of cleaning services and consumables within the site, ensure that the budget is adhered to
  • Ensure Oracle compliance with H&S statutory requirements within the building in conjunction with Health and Safety officer

Receptionist

Stationery Express
02.2016 - 02.2017
  • Greet and welcome guests as soon as they arrive at the office
  • Handling all incoming customer queries and questions
  • Providing the appropriate service and information or referring clients to another department
  • Referring problematic issues that they cannot solve to management
  • Maintaining an accurate Customer Relationship Management (CRM)
  • Providing quotations and checking product availability
  • General administrative duties
  • Log building maintenance
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Answer, screen, and forward incoming phone calls
  • Health and Safety officer duties

Education

Business Administration -

Imsimbi Training

Call Center and Computer Skills -

Corner Stone HR

PA Advance Training / Communication -

Business Skill / Client Care -

Secretarial & Computer Skills -

Damelin

Human Resource Management -

Unisa

National Senior Certificate -

Northview High School

Skills

  • Contract management
  • SAP proficiency
  • Purchase requisition
  • Preventative maintenance
  • Work order management
  • Customer relationship management

Languages

Zulu Native, English Advanced, Sotho Intermediate

References

  • Eldrid, Opperman, 083 415 6077
  • 083 495 2918, Bidvest Facilities Management
  • 082 826 7643, Bidvest Facilities Management

Timeline

Contract Commercial Coordinator (SAP)

Bidvest Facilities Management
03.2024 - Current

Acting Contract Commercial Coordinator (SAP)

Bidvest Facilities Management
06.2023 - 01.2024

Acting Floor Walker Assistant

Bidvest Facilities Management
04.2020 - 12.2022

Receptionist

Stationery Express
02.2016 - 02.2017

Helpdesk Administrator / Building Coordinator

Oracle
11.2012 - 10.2017

Business Administration -

Imsimbi Training

Call Center and Computer Skills -

Corner Stone HR

PA Advance Training / Communication -

Business Skill / Client Care -

Secretarial & Computer Skills -

Damelin

Human Resource Management -

Unisa

National Senior Certificate -

Northview High School

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Nombali Nomusa Ndlovu