Nomazulu Mpofu
Johannesburg
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Mizpah Construction
Johannesburg
03.2022 - 10.2024
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Implemented and maintained organizational systems to increase office efficiency.
- Screened telephone calls and inquiries and directed as appropriate.
- Maintained clerical correspondence via email and phone.
- Documented key information from each service visit into detailed reports.
Customer Service Representative
Newron Group
Johannesburg
01.2018 - 05.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
Education
Certificate - Customer Service
PolyTech College
01-2017
Certificate - Office Admnistration
Speciss College
Bulawayo ,Zimbabwe02-2012
Skills
- Database entry
- Service oriented
- Customer friendly
- Screening calls
- Staff motivator
- Project management
- Commitment to quality and service
- Complex Problem-solving
- Proper phone etiquette
- Mail sorting
- Perform well in high-demand, fast-paced environments
- Team collaboration
- Microsoft Excel
- Customer service
- Empathy and patience
- Live chat support
- Call center procedures
- Typing proficiency
- CRM software
Languages
English
First Language
Timeline
Personal Assistant
Mizpah Construction
03.2022 - 10.2024
Customer Service Representative
Newron Group
01.2018 - 05.2020
Certificate - Customer Service
PolyTech College
Certificate - Office Admnistration
Speciss College
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