Nomazise Nyathi
Waitress
Johhanesburg ,South Africa
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
10
10
years of professional experience
Work History
Waitress
Karoo Grill and Bar
Pretoria , South Africa
03.2022 - Current
- Provided menu and offered recommendations to complement dining experience.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Advanced team efficiency by assisting in training new waitstaff members.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained clean and organised dining area for customer comfort.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Informed kitchen staff regarding special order requirements.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Accommodated special event needs, provided customised services for parties.
Waitress
Mythos
Johhanesburg , South Africa
08.2016 - 06.2021
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Skills
Front-Of-House (FOH) procedures
Health regulatory compliance
Upselling techniques
Customer Service
Alcoholic beverage regulation
Resilient under pressure
Beer, wine and cocktail service
Spirits knowledge
Age verification
Cash and credit transactions
Fair conflict resolution
Menu knowledge
COVID-19 restaurant hygiene standards
Fine dining experience
African and Greek Cuisine
Languages
English
Upper intermediate (B2)
A1
Zulu
Upper intermediate (B2)
Timeline
Waitress - Karoo Grill and Bar
03.2022 - Current
Waitress - Mythos
08.2016 - 06.2021