Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Nomaxabiso  Nelani

Nomaxabiso Nelani

Dispute Prevention & Workplace Outreach Co-Ordinator
Gqeberha

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior Case Management Officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated DP&WO Co-Ordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

8
8
years of professional experience

Work History

Case Management Officer

CCMA
Gqeberha
09.2022 - Current
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Planning of monthly trainings and outreach service programs that positively impact local communities while showcasing the organisations commitment to social responsibility.
  • Developed of monthly and quarterly reports for senior management
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.

Case Management Officer

CCMA
Gqeberha
08.2017 - 11.2022
  • Ensured accurate capturing, scheduling, closure of files in line with standard operating requirements.
  • Maintained strict confidentiality protocols when handling sensitive client information.
  • Ensuring and maintaining regular reviews of cases progress against established goals/ timelines.
  • Collaborated with team to provide comprehensive support for clients in need.
  • Efficiently managed high caseloads while ensuring quality care was provided to all clients consistently.
  • Enhanced team efficiency by streamlining communication processes and optimizing workflow.
  • Ensured compliance with legal requirements, maintaining accurate records and documentation for each case.
  • Maintained up-to-date knowledge on relevant policies, procedures, and best practices in case management domain.
  • Developed strong rapport with clients by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.

Case Management Officer

CCMA
Gqeberha
11.2015 - 07.2017
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
  • Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Collaborated with fellow interpreters to establish consistent approach to translation, ensuring coherent messaging across multiple languages.
  • Provided language translation and customer service skills to clients in CCMA dispute resolution processes.
  • Provided language translation and customer service skills to clients in CCMA Dispute Resolution Processes.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Education

High School Diploma -

Lawson Brown High School
Gqeberha
04.2001 -

Some College (No Degree) - Conservation

Cape Nature Conservation
Cape Town

Skills

Administrative Leadership

undefined

Accomplishments

  • Collaborated with team in the development of DP&WO Checklist
  • Completing the Project Management and Woman-in-Leadership trainings offered by the CCMA

Additional Information

I plan to upskill my self in the upcoming semester, by starting with the Postgraduate Diploma in Labour Practice to better understand and keep up with the amendments of the Labour market.

Timeline

Case Management Officer

CCMA
09.2022 - Current

Case Management Officer

CCMA
08.2017 - 11.2022

Case Management Officer

CCMA
11.2015 - 07.2017

High School Diploma -

Lawson Brown High School
04.2001 -

Some College (No Degree) - Conservation

Cape Nature Conservation
Nomaxabiso NelaniDispute Prevention & Workplace Outreach Co-Ordinator