Nomawethu Beryl Tshaka
Strategic Information Systems Planning
Johannesburg,GP
Summary
Dedicated client relations professional with an impressive background in managing and maintaining client databases and meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Membership Relations Officer
South African Property Owners Association (SAPOA)
Sandton , Gauteng
01.2012 - 02.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Drove operational improvements which resulted in savings and improved profit margins.
Business Development Assistant
Royalserve Cleaning Services
Midrand , Gauteng
06.2011 - 12.2011
- Maintained client information and accounts in company databases.
- Researched, analyzed and projected market data for potential markets.
- Engaged with customers to build business relationships.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Tracked sales calls in database for relationship management.
Projects Administrator
Uhuru Environmental Services (Pty) Ltd
Midrand , Gauteng
02.2009 - 12.2009
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Avoided construction delays by efficiently following through with site inspections.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
CRM FAIS Consultant
International Colleges Group (A Division Of Naspe
Cape Town , Western Cape
12.2004 - 12.2008
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
Team Leader
Syntell Business Solutions
Cape Town , Western Cape
01.2001 - 12.2003
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Supported office business development and customer service.
Education
Matric -
Phandulwazi Agricultural High School
Hogsback 01.1991 - 12.1995
Certificate In Strategic Information Systems Planning - Computer Engineering
University of South Africa
Roodepoort 01.2015 - 11.2015
Skills
Team Leadership
Timeline
Certificate In Strategic Information Systems Planning - Computer Engineering
University of South Africa
01.2015 - 11.2015
Membership Relations Officer
South African Property Owners Association (SAPOA)
01.2012 - 02.2018
Business Development Assistant
Royalserve Cleaning Services
06.2011 - 12.2011
Projects Administrator
Uhuru Environmental Services (Pty) Ltd
02.2009 - 12.2009
CRM FAIS Consultant
International Colleges Group (A Division Of Naspe
12.2004 - 12.2008
Team Leader
Syntell Business Solutions
01.2001 - 12.2003
Matric -
Phandulwazi Agricultural High School
01.1991 - 12.1995
References
Ms Fiona Khan
Cell: 0748128091
Mr Jarrod Lewin
Cell: 0826013959
Ms Portia Mkhabela
Cell: 0717536756
Mr Sedick Masoet
Cell: 0605062857
References
Ms Fiona Khan
Cell: 0748128091
Mr Jarrod Lewin
Cell: 0826013959
Ms Portia Mkhabela
Cell: 0717536756
Mr Sedick Masoet
Cell: 0605062857
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