Nomathemba Carol Duma
General worker/Hotel Housekeeper/ Customer service
Durban,KwaZulu-Natal
Summary
Dynamic and detail-oriented professional with experience at CCI Callcenter, Retail Industry and Hotel keeping industry, excelling in maintaining high hygiene standards and delivering exceptional customer service. Proven ability in stock management and effective teamwork, consistently enhancing customer satisfaction and operational efficiency. Committed to achieving results through meticulous organization and communication skills.
Overview
13
13
years of professional experience
Work History
Call Agent
CCI
KwaZulu-Natal, Durban
02.2024 - Current
- Managed high volume of inbound calls, ensuring effective resolution of customer inquiries.
- Provided accurate information on products and services to enhance customer satisfaction.
- Collaborated with team members to improve call handling processes and service delivery.
- Enhanced customer experience by providing detailed product information and resolving inquiries efficiently.
Customer Sales Assistant
Truworths
Durban KwaZulu-Natal
03.2015 - 10.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkouts.
- Maintained product displays and inventory organization, promoting a visually appealing store environment.
- Collaborated with team members to uphold high standards of customer service and satisfaction.
Hotel Housekeeper
JW Marriott Marquis Maimi
United States Of America, Miami FL
06.2013 - 07.2014
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and comfort.
- Maintained inventory of cleaning supplies, notifying management of low stock levels.
- Assisted in laundry operations, folding and organizing linens efficiently.
- Reported maintenance issues promptly to ensure guest satisfaction and safety.
Education
High School Diploma -
Durban University of Technology
05.2023
National Senior Certificate
KweSethu High School
12.2007
Skills
Excellent customer servise and communication skills
Stock management and product merchandising
Ability to work well in a team
Good time management and organisation
Ability to work well in a team
Good time management and organisation
Attention to detail
Cleaning and maintaining high hygiene standards
References
Oluhle Ngcobo
Truworths Supervisor
0784803244
Londiwe Gumede
CCI Floor Manager
0826188413
JW Marriott Marquis Maimi
+1 305 421 8600
Timeline
Call Agent
CCI
02.2024 - Current
Customer Sales Assistant
Truworths
03.2015 - 10.2017
Hotel Housekeeper
JW Marriott Marquis Maimi
06.2013 - 07.2014
High School Diploma -
Durban University of Technology
National Senior Certificate
KweSethu High School