Nomathemba Tshabalala
Customer Relations/ Help Desk Oparator
Randburg
Summary
Dynamic and innovative professional with a strong foundation in finance, customer relations, administration, and facilitation. Known for an articulate and creative approach, combined with a calm and pleasant demeanor that fosters positive interactions. Committed to continuous learning and adapting to new methodologies while consistently delivering tasks on time. Possesses exceptional emotional intelligence and thrives in both independent and collaborative environments.
Overview
12
12
years of professional experience
4
4
Certificates
Work History
Online ESL Teacher
Preply Online
Randburg
03.2023 - Current
- Transitioning from traditional to online teaching has allowed me to adeptly engage students using digital platforms. Overcoming challenges in maintaining student engagement and motivation, I've effectively integrated interactive elements and timely feedback while maintianing a 5 star rating. This experience has expanded my skill set, empowering me to provide robust support to individuals in the online environment.
Student Facilitator
Craiglands Remedial
Randburg
03.2019 - 03.2023
- An enthusiastic and responsible individual who assists in guiding group discussions, supporting peers in their learning process, and fostering a collaborative environment. Skilled at encouraging participation, clarifying concepts, and ensuring that sessions run smoothly. Demonstrates strong communication and leadership abilities while promoting a positive and inclusive atmosphere.
Manager and Class Teacher
Little Friends
Randburg
01.2017 - 03.2019
- As a manager, I supervised daily operations and provided excellent customer service. As the main teacher, I developed engaging lesson plans, conducted assessments, and maintained a nurturing learning environment while fostering collaboration with parents.
Sales and Client Consultant
Gold for Life
Sandton
11.2014 - 08.2015
- Sales Consultant with expertise in investment products sought to leverage strong communication and relationship-building skills to drive sales. Effectively communicated complex financial information to clients contributed to a dynamic team and helped clients acquire valuable commodities.
Sales and Client Service Consultant
Real People
Rosebank
12.2013 - 10.2014
- Established and maintained robust client rapport to fully grasp their needs and provide tailored solutions. Consistently surpassed sales targets through assertive communication and negotiation. Coordinated with the marketing team to develop informative client materials. Delivered exceptional customer service to ensure unwavering client satisfaction.
Education
Level 4 Certification - Finance, Economics and Accounting
South West Gauteng College
Randburg12.2019
Graduate Certificate - Data Science And AI Machine Learning
Udemy
Online, USA 11.2025 - Current
Certificate - Help Desk Oparator
Zendesk Training
Online, USA 02.2026 - 02.2026
Grad Certificate - ESL Teaching
Preply
USA 01.2023 - 02.2023
Skills
Emotional intelligence
Ticketing system proficiency
Coaching and guidance
Client follow-up
Digital teaching methods
Curriculum design and implementation
Engaging learning experiences
In-depth product knowledge
Active listening
Analytical problem-solving
Client support
Flexibility in changing situations
Critical thinking
Problem resolution
Interests
Outdoor sports
Reading (development books)
Creative activities
Cultural awareness
Reading, Traveling, active sports
I am passionate about personal growth and cultural exploration. I enjoy reading a wide range of books, learning new languages, and staying active through various sports. Traveling is also one of my key interests, as it allows me to experience new perspectives and continuously broaden my horizons.
Certification
ESL Online Teacher License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Zendesk
Hubspot
Mondaycom
Internal Company Softwares
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Certificate - Help Desk Oparator
Zendesk Training
02.2026 - 02.2026
Hubspot Inbound Training (Current)
02-2026
Licensed Zendesk Help Desk Opparator
01-2026
Graduate Certificate - Data Science And AI Machine Learning
Udemy
11.2025 - Current
Data Science and AI Machine Learning Training (Current)
09-2025
ESL Online Teacher License
03-2023
Online ESL Teacher
Preply Online
03.2023 - Current
Grad Certificate - ESL Teaching
Preply
01.2023 - 02.2023
Student Facilitator
Craiglands Remedial
03.2019 - 03.2023
Manager and Class Teacher
Little Friends
01.2017 - 03.2019
Sales and Client Consultant
Gold for Life
11.2014 - 08.2015
Sales and Client Service Consultant
Real People
12.2013 - 10.2014
Level 4 Certification - Finance, Economics and Accounting
South West Gauteng College