Nomathemba Thomas
Management
Pretoria,Gauteng
Summary
I am a commercially minded and results driven individual with proven expertise in leadership, people and performance management, innovation design and project execution. I have great communication skills, work well under pressure and deal with difficult and friendly clients. I have more than 10 years of industry experience. I pride myself in my high levels of service delivery, customer satisfaction, responsibility and accountability, and work ethic.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work History
PROGRAM DEVELOPMENT CONSULTANT
ZERO REGRETS PTY LTD
Pretoria, Gauteng
01.2021 - Current
- Organized and managed program development from conception through successful execution
- Designed program implementation and maintenance plan
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
BRANCH MANAGER
NORCROS PTY LTD
Pretoria, Gauteng
02.2020 - Current
- Assessed employee performance and developed improvement plans.
- Develop and implement a branch people plan to employ, manage, and develop staff to improve productivity and customer service
- Implement, maintain, and comply with relevant legislation, company policies, Standard Operating procedures (SOP's) and housekeeping standards
- Effectively manage daily branch operational realities and requirements
RESEARCH CONSULTANT
KISIMA PSYCHOLOGICAL SERVICES
Pretoria, Gauteng
01.2020 - 12.2020
- Streamlined research processes to meet tight deadlines for multiple projects
- Sorted data into well-organized formats and transformed into figures
- Gathered and organized information for research purposes
- Performed accurate quantitative analysis of targeted data research, collection, and report preparation.
ASSISTANT BRANCH MANAGER & SENIOR DESIGN CONSULTANT
STERLINGS LIVING PTY LTD
Pretoria, Gauteng
09.2015 - 02.2020
- Developed sales strategy to meet established sales objectives
- Generated financial and operational reports to assist management with business strategy
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Trained and developed new team members in alignment with branch service standards and objectives.
JUNIOR DESIGN CONSULTANT
STERLINGS LIVING PTY LTD
Pretoria, Gauteng
07.2011 - 08.2015
- Worked with customers to understand needs and provide excellent service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Prepared variety of different written communications, reports, and documents
- Identified issues, analysed information and provided solutions to problems.
Education
Diploma in Interior Décor And Design - Interior Décor and Design
Design School Southern Africa
Pretoria 01.2010 - 12.2010
Certificate in Public Relations - Public Relations
University of Cape Town
Cape Town 01.2016 - 12.2016
Diploma in Web Marketing - Web Marketing
Shaw Academy
London 01.2016 - 12.2016
Bachelor of Arts in Psychology - Psychology
UNISA
Pretoria 01.2013 - 12.2018
Programme For Management Development - PMD 60
GIBS Business School
Johannesburg 01.2021 - 12.2022
Bachelor of Arts Honours in Psychology - Psychology
UNISA
Pretoria 01.2021 - Current
Skills
High emotional intelligence (EQ)LeadershipPeople management, motivation, and development skillsRetail management principles and sound financial understandingCommunication / interpersonal / listening / negotiation skillsCo-ordination and organising skills
Microsoft Office Word, Excel, Outlook, several technical design, and 3D drafting programs
Logical and analyticalHands-on implementerCustomer and relationship focusedPro-active, persuasive, quick, and decisiveAssertive, firm, and fairMotivationalEngaging / positive energyRelationship building and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Programme For Management Development - PMD 60
GIBS Business School
01.2021 - 12.2022
Bachelor of Arts Honours in Psychology - Psychology
UNISA
01.2021 - Current
PROGRAM DEVELOPMENT CONSULTANT
ZERO REGRETS PTY LTD
01.2021 - Current
BRANCH MANAGER
NORCROS PTY LTD
02.2020 - Current
RESEARCH CONSULTANT
KISIMA PSYCHOLOGICAL SERVICES
01.2020 - 12.2020
Certificate in Public Relations - Public Relations
University of Cape Town
01.2016 - 12.2016
Diploma in Web Marketing - Web Marketing
Shaw Academy
01.2016 - 12.2016
ASSISTANT BRANCH MANAGER & SENIOR DESIGN CONSULTANT
STERLINGS LIVING PTY LTD
09.2015 - 02.2020
Bachelor of Arts in Psychology - Psychology
UNISA
01.2013 - 12.2018
JUNIOR DESIGN CONSULTANT
STERLINGS LIVING PTY LTD
07.2011 - 08.2015
Diploma in Interior Décor And Design - Interior Décor and Design
Design School Southern Africa
01.2010 - 12.2010