NOMATHEMBA MUYAMBI

Nelspruit

Summary

Dedicated and detail oriented housekeeper with 5+ years of experience in maintaining clean and organized environments. Proven track record of providing exceptional customer service and ensuring high standards of cleanliness and hygiene.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

years of professional experience

Work History

Assistant Manager

Chicken Licken South Africa

08.2020 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Cashier/waitress

Spur Steak Ranchers

05.2016 - 03.2020

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Greeted customers entering store and responded promptly to customer needs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Addressed customer needs and made product recommendations to increase sales.

Housekeeper

Ecotel Lodge

01.2009 - 10.2013

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

High-school Diploma - undefined

Shungu High-school

Zimbabwe

01.1995

Skills

housekeeping operations: proficient in cleaning and maintaining guest rooms, common areas and back of house areas

customer service: proven ability to provide exceptional customer service, responding to guests requests and resolving issues promptly

attention to detail: meticulous attention to detail ensuring high standards of cleanliness and hygiene

teamwork: effective team player, able to work collaboratively with housekeeping staff to ensure seamless operations

References

available upon request

Timeline