Nomathemba Moyo
Cape Town
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CUSTOMER RELATIONSHIP MANAGER PRESTIGE
Old Mutual Head Office
12.2022 - Current
- Developed long-term relationships with Advisors through personalized interactions, ensuring loyalty and repeat business.
- Offered internal and external Advisors first-rate customer service to maximize satisfaction and business success.
- Contributed to the development of customer service policies and procedures, ensuring compliance with industry best practices and regulatory requirements.
- Made Advisors aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced Advisors satisfaction by addressing and resolving Advisors queries, concerns, and complaints in a timely manner.
Launch Assist Consultant (OMP)
Old Mutual Head Office
03.2021 - 12.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for Advisors.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted Advisors in navigating complex system challenges, offering expert guidance and strategic recommendations.
- Delivered outstanding service to Advisors to maintain and extend relationship for future business opportunities.
Customer Service Agent Greenlight
Old Mutual Head Office
08.2019 - 06.2020
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
Graphic Designer
Quickloc8
01.2018 - 07.2019
- Conduct consumer and market research
- Identify how our brand is currently positioned in the market.
- Design a research-based brand strategy.
- Develop and execute marketing campaigns aimed at communicating our brand message.
- Communicate our brand personality internally and align company around foundational ideas.
- Lead marketing team members through campaigns.
- Lead marketing team members through campaigns.
- Anticipate consumer trends and keep brand up to date.
Customer Service
Capita SA
01.2017 - 01.2018
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Developed customer service manual to standardize procedures across all departments.
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Education
Bachelor Degrees - Graphic Design
Cape Peninsula University of Technology
Cape Town, South Africa12.2017
Skills
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Organizational Skills
Timeline
CUSTOMER RELATIONSHIP MANAGER PRESTIGE
Old Mutual Head Office
12.2022 - Current
Launch Assist Consultant (OMP)
Old Mutual Head Office
03.2021 - 12.2022
Customer Service Agent Greenlight
Old Mutual Head Office
08.2019 - 06.2020
Graphic Designer
Quickloc8
01.2018 - 07.2019
Customer Service
Capita SA
01.2017 - 01.2018
Bachelor Degrees - Graphic Design
Cape Peninsula University of Technology
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