Nomathemba Mavuso

Motivated and adaptable Customer Support Representative with over two years of experience supporting international customers in high-volume, compliance-driven environments, including at TransUnion. Proven expertise in consumer dispute resolution, credit reporting procedures, and CRM tools such as Salesforce. Recognised for delivering empathetic, emotionally intelligent service across voice and digital platforms. Adept at collaborating with cross-functional teams to meet KPIs, enhance service quality, and ensure accurate documentation. Backed by a strong foundation in psychology and education, with a passion for helping people and improving the customer experience.

VOLUNTEER & LEADERSHIP EXPERIENCE

Children’s Ministry Representative - Methodist Children and Youth Unit (MCYU) Circuit Level

2023 – Present

• Represent the children’s ministry at the circuit level within the MCYU, working with multiple societies to coordinate programmes and communication.
• Serve as secretary during meetings - writing formal minutes, compiling reports, and distributing communication to church leadership, practitioners, and stakeholders.
• Assist with planning, logistics, and communication for large-scale events such as Easter rallies, children's come-togethers, and outreach initiatives.
• Regularly draft emails and letters to parents and practitioners, ensuring clear and timely updates regarding children's ministry activities.

Sunday School Teacher & Communications Coordinator – Local Methodist Church

2022 – Present

• Teach and support regular Sunday school sessions for age groups ranging from toddlers to teens.
• Draft weekly communication for parents, practitioners, and church stakeholders.
• Record minutes for internal children’s ministry meetings and coordinate announcements through various platforms (email, WhatsApp, printed notices).
• Liaise with the church executive to ensure alignment between local programmes and circuit-level expectations.

Reading sharpens my communication; hiking builds resilience; cooking teaches patience and process; and my church involvement strengthens empathy, leadership, and clear written communication - all valuable in customer support.