Nomathamsanqa Mailula

• Greeting patients
• Scheduling appointments
• Fielding telephone calls
• Maintaining information confidentiality
• Clerical duties
• Coordinating with healthcare providers
• Maintaining electronic medical records
• Assist with patient flow
• Ensuring maintenance of the reception area
• Directing patients and visitors
• Administrative support
• Billing patients
• Registering patients
• Transcribing physician notes
• Faxing, scanning, filing, and mailing documentation
• Taking and ensuring messages are passed to the appropriate staff member in time
• Handling queries and complaints via phone, email and general correspondence
• proficient in basic computer software
• Keeping a clean and calm reception area

• Entered data into system and updated customer contacts with information to keep records current.
• Proofread and edited professional documents to fix errors.
• Input data and processed system change to generate accurate reports.
• Capturing
• Setting
• Adhoc Duties

- Managing Front Office and Reception area

- Managing conference room and meeting room

booking- Arranging meetings

- Arranging refreshments for Visitors and Clients

- Ordering stationery and food supplies

- Assist with General office And Administration duties

- Taking Minutes

- Adhoc Duties

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

-Supporting users on windows XP and 2

-Working on Active Directory

-Installing various software (Advanced)

-Call logging and resolving new user requests (reset

passwords, enable and disable users)

-New Laptop and desktop setup(advanced)

-Configuring Outlook and Internet setup (Good)

- Ensuring that response times are kept within the

Parameters set in the SLA.