Nomaswazi Moswele
Krugersdorp
Summary
I have been working as a written communication agent for Centurion Systems since 2018. My role is to handle all technical queries received via email, live chat and Facebook. To follow through until clients’ queries are resolved, which is what I strive to do daily with all my clients. I do a lot of administrative work as well and reports in within the team.
It has been a challenging and mentally stimulating role. It has opened me to a whole different industry of access automation and engineering.
Before this role I worked as complaints officer at Samsung Electronics, dealing with irate customers. It was a role that needed patience, decisiveness and assertiveness. My other experience includes insurance sales.
I am an ambitious and disciplined lady who knows the importance of hard work. I work well in a team as well as well as independently too. believe my overall experience in technical support, admin background as well as written communications will help me in any new role I have an opportunity of taking on. I am always willing to open myself up to new industries/roles and to learn.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Written Communications Agent (customer Service)
Centurion Systems
8 2018 - Current
- Manage queries from our social media platforms
- I handle our Live Chat support
- Assisting with technical support calls when required
- Create Zoho articles for the team and customers for self help
- Reporting of daily calls and live chat statistics
Contact Centre Representative (Inbound Calls)
MultiChoice SA Customer Care (Pty) Ltd
8 2006 - 8 2008
- Actioned customer requests
- Helping Customers with account queries
- First Line Technical Support.
VOC Complaints Consultant
Samsung Electronics
04.2012 - 08.2018
- Handle all customer complaints escalated from stores, Samsung Service Centres, Key Accounts Managers, Samsung Department managers as well as customers in general
- Respond and contact customers who complained on Hello Peter
- Respond and resolve service related queries received on social media platforms
- Ensure that constant feedback is provided to the customer throughout their queries from start to finish
- Respond to queries sent to via the service mailbox
- Arrange repairs for clients' products
- Log product exchanges for customers and follow up until the product is delivered to the customer
Customer Service Representative and Back Office
TopTV (Ichoices)
03.2010 - 04.2012
- Action customer requests: Registration and activation of new accounts
- Billing queries
- Responding to email queries.
Customer Service Representative and Quality Assurance
British Gas
09.2008 - 03.2010
- Assisting Britain based clients over the phone with their electricity and gas queries
- Quality Assurance Department.
Education
High School Diploma -
Vector High School
Johannesburg 04.2001 -
Skills
Meeting Arrangements
undefinedCareer Details
Corporate Trainer in soft skills, social media community manager, Analytical Thinker, Goal Orientated, Self-starter and motivated, Pro-activity, Willingness to learn new skills, Technical Knowledge, Process knowledge, Deadline Driven, Quality Focused, Delivery Orientated, Passion for service, Team Player
Education
Vector High School, Grade 12 (Matric), 2001, English, Afrikaans, Geography, Biology, History, Mathematics, Cornerstone Training, Call Centre inbound and Outbound Training, Computer Training, 11/07/05 - 12/07/05
Current Position
VOC Email Consultant
Notice Availability
2 weeks
Personal Information
- ID Number: 8309280385086
- Disability: None
- Nationality: South African
- Drivers' License - yes
- Transport - yes
References
- TopTV- Glynnis Thomas- 0761239514
- Samsung Electronics-Yudhveer Sharma- 0712177928
- Samsung Electronics - Aatish Maharaj - 0768107578
- Centurion Systems -Leighton Coetzee-0846236002
Certification
NCA
Timeline
NCA
02-2024
VOC Complaints Consultant
Samsung Electronics
04.2012 - 08.2018
Customer Service Representative and Back Office
TopTV (Ichoices)
03.2010 - 04.2012
Customer Service Representative and Quality Assurance
British Gas
09.2008 - 03.2010
High School Diploma -
Vector High School
04.2001 -
Written Communications Agent (customer Service)
Centurion Systems
8 2018 - Current
Contact Centre Representative (Inbound Calls)
MultiChoice SA Customer Care (Pty) Ltd
8 2006 - 8 2008
Similar Profiles
Benjamin KitonguBenjamin Kitongu
Technical Support Representative at Centurion Systems LimitedTechnical Support Representative at Centurion Systems Limited
Hadiza Ibrahim BawaHadiza Ibrahim Bawa
Assistant Administrative Manager at Centurion Systems West Africa LimitedAssistant Administrative Manager at Centurion Systems West Africa Limited
LUCAS MASHISHILUCAS MASHISHI
Electronic Quality and Development Technician at Centurion Systems - Head OfficeElectronic Quality and Development Technician at Centurion Systems - Head Office