Nomasonto Nyembe
Technical Call Desk Agent
Alberton
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
Work History
Tech Officer: Calldesk Agent
BCX
Sandton
11.2022 - Current
- Generate quotes for various retail companies - Pick N Pay and Shoprite on IT replacements e.g, CPU, printers, and scanners Logging online incidents/calls on Navision for various clients. Closing completed calls on NAV accurately and effectively within SLA. Assigning calls to the relevant support agents and technicians. Capturing clients' requests on Remedy. Generating reports for clients on open and closed calls
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Rt46 Fleet Coordinator Agent
Wesbank
Fairlands
10.2021 - 09.2022
- Schedule regular maintenance for government vehicles. Client Queries, Inbound and Outbound Calls, Follow-up with merchants.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Developed and implemented strategies to improve team productivity and efficiency.
- Collected, arranged, and input information into database system.
Debt Collection Agent
Nudebt
Alberton
02.2021 - 05.2021
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Stocktaker
Dial a Stocktaker
Braamfontein
04.2018 - 12.2018
- Count stock for certain supermarkets. E.g (Shoprite)
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Demonstrated professionalism and reliability by consistently meeting deadlines and maintaining a positive attitude throughout challenging stock-taking assignments.
Education
Diploma in IT Software Development -
Rosebank College
BraamfonteinCertificate - Advanced Project Management
IQ Academy
Gauteng Certificate - Computer Information Systems
IQ Academy
Gauteng02-2026
FETC: New Venture Creation - undefined
Mind the Gap
09-2022
Cetificate - Debt Collection
MAD Academy
Alberton02-2018
High School Diploma - undefined
Landulwazi Comprehensive School
11-2015
Skills
Software skills: Microsoft Office - Microsoft Expression Web 4 - Notepad
NetBean IDE
Customer service
Navision - BMC Helix Excel Sharepoint 4me
Problem-solving
Research Records Management
Team Training
References
- Lindo, Khumalo, Line Manager, Lindo.khumalo@wesbank.co.za, 0749072311, Wesbank
- Babalwa, Mto, Team Leader, babalwam@nudebt.co.za, 0117245641, Nudebt
- Vinothi, Munian, Manager, vinothi.munian@bcx.co.za, 0117193000, BCX
Timeline
Tech Officer: Calldesk Agent
BCX
11.2022 - Current
Rt46 Fleet Coordinator Agent
Wesbank
10.2021 - 09.2022
Debt Collection Agent
Nudebt
02.2021 - 05.2021
Stocktaker
Dial a Stocktaker
04.2018 - 12.2018
FETC: New Venture Creation - undefined
Mind the Gap
High School Diploma - undefined
Landulwazi Comprehensive School
Diploma in IT Software Development -
Rosebank College
Certificate - Advanced Project Management
IQ Academy
Certificate - Computer Information Systems
IQ Academy
Cetificate - Debt Collection
MAD Academy