Nomasonto Ndlovu
Communications Specialist
Johannesburg
Summary
I am an industrious, reliable, multi-skilled and highly organised professional with experience acquired from administration, legal, peer mentoring, call centre and leadership roles occupied previously. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion, coupled with great communication skills and coordinating Skills. My greatest ability is working well in a team and as an individual. I am looking for an opportunity to showcase my skills and capabilities. My goal is to combine my knowledge, skills and abilities to become a functional member for your organisation.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
4
4
Languages
Work History
Communications Specialist
Platinum Life
4 2017 - Current
- Company Overview: Currently employed as a Communications Specialist in the Lead Generation department (Marketing) for an Financial Services Company
- Daily duties entails collecting and evaluating potential sales opportunities by generating quality leads for the company
- Developing effective corporate communication strategies
- Customer service communications
- Understanding company marketing strategy and policies to communicate it to clients
- Effective communication and time management
- Correct data entry
- Telemarketing
- Administration
- Liaison with clients and internal departments
- Outbound Calling
Programme Administrator (EA)
The Business School of SA
02.2016 - 02.2017
- Company Overview: TBSSA is a private higher education and training institution, providing corporate training and assisting companies with their workplace skills development plans
- I was the first point of contact
- Provide customers and visitors with information on the company's services
- Scheduling appointments and events, as well as managing travel and logistics details for staff and the director
- Assist with interviewing and training junior staff
- Screen telephones and direct calls to appropriate staff members
- Design and facilitate programs like internships, learnerships and development programmes for companies
- Ensure that all programs we offer are in line with the requirements of SETA and SAQA (compliance)
- Involved in the selections and registration processes of learners
- Relationship management including telephonic, written and verbal communication
- Liaison with clients, facilitators and learners
- Analyze important data and create reports
- Maintain inventory of office supplies and equipment
- Manage both paper and electronic filing systems
- Take staff meetings in the absence of executives
- Responding to learners' queries either about assignment or results
- Assist with the coordination, preparation and planning of programme dates, facilities, and course packs
- Maintains delegate evaluation feedback forms, attendance register and assessment register for reporting
- Routinely reviews data to ensure its accuracy (highlight dropouts and absent is absenteeism patterns)
- Take initiative and responsibility for ensuring all programs run smoothly
- Perform office administration and Filing
- TBSSA is a private higher education and training institution, providing corporate training and assisting companies with their workplace skills development plans
Junior Legal Advisor
Legal Exchange Corporation
03.2015 - 08.2016
- Company Overview: LexCorp runs a 24/7 call centre that provides legal services and advice to their clients
- Providing telephonic legal advice to clients
- Preparing and drafting legal packages and letters
- Assisting with Small Claims Claims and conducting legal research
- Dealt mostly with minor Divorce, Maintenance, Labour, Consumer Protection, MVA, Wills and Estate, Contract and Debt related matters
- LexCorp runs a 24/7 call centre that provides legal services and advice to their clients
Peer Educator
University of the Western Cape
01.2013 - 11.2013
- Planning, organizing and facilitating events relating to HIV/AIDS, violence as well as drugs and alcohol abuse
- Responsible for visiting schools at least twice a week
- Chair group discussion around campus
- Write a report on each event attended or planned (Reflections)
- Worked with the City of Cape Town, UWC Gender Unit, Res Life and the Campus Protection Service unit
Education
Bachelor of Laws (LLB) -
University of The Western Cape
Bachelor of Social Sciences - Industrial Sociology, Political Studies
University of Cape Town
Skills
Communication
Problem Solving
Organizational skills
Adaptability
Attention to detail
Document Drafting
Time management
Leadership
Interpersonal
Public relations
Marketing
Strategy implementation
Staff management
Documentation and reporting
Project coordination
Personal Information
- ID Number: 8905250728088
- Date of Birth: 05/25/89
- Gender: Female
- Nationality: South African
- Driving License: Code B (8)
Computerliteracy
Advanced (Microsoft Office Suite)
References
Dhashnee Mundree, Motivation & Development Executive, Platinum Life, 010 141 7162, 0826807986
Timeline
Programme Administrator (EA)
The Business School of SA
02.2016 - 02.2017
Junior Legal Advisor
Legal Exchange Corporation
03.2015 - 08.2016
Peer Educator
University of the Western Cape
01.2013 - 11.2013
Bachelor of Social Sciences - Industrial Sociology, Political Studies
University of Cape Town
Communications Specialist
Platinum Life
4 2017 - Current
Bachelor of Laws (LLB) -
University of The Western Cape
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