NOMASONTO MNGUNI
Operations Lead | Executive Support
Johannesburg
Work Preference
Summary
Organized and dependable Operations Lead and Executive Support professional with more than 12 years of experience supporting executive leadership in governance and ICT operations. Strong track record in coordinating day-to-day operations, maintaining compliance and risk registers, and ensuring leadership decisions are executed effectively. Recognized for discretion, reliability, and the ability to stabilize operations across distributed teams and time zones.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operations Lead/Executive Support - Governance & ICT Operations
PRASA Group
01.2024 - 01.2025
- Coordinated operational delivery across governance and ICT portfolios
- Supported leadership priorities, workflows, and cross-functional processes
- Maintained risk and issue registers aligned to enterprise risk and audit requirements
- Supported procurement, vendor coordination, and operational reporting
- Translated leadership decisions into actionable operational follow-through
Executive Assistant to the Chief Information Officer
PRASA Group
01.2022 - 01.2024
- Acted as operational right-hand to the CIO
- Managed reporting cycles, operational planning, and executive workflows
- Coordinated inputs across ICT, finance, governance, and legal functions
- Supported audit readiness and executive reporting
Project Administrator/Operations Support
PRASA SAP COE
01.2013 - 01.2022
- Supported operational and project delivery across SAP ESS/MSS, FI, HR, and Real Estate
- Coordinated documentation, timelines, and stakeholder communication
- Maintained audit-ready records and governance compliance
Service Desk Support Specialist
PRASA Group
01.2012 - 01.2013
- Enabled effective service delivery through timely issue resolution
- Developed strong problem-solving and communication skills
Education
Certified Associate in Project Management (CAPM)
Udemy
Online 04.2001 -
Skills
Operations Management & Coordination
Accomplishments
- Maintained consistent audit readiness through accurate record-keeping, risk tracking, and evidence management.
- Supported multiple governance and ICT portfolios simultaneously without service disruption.
- Trusted by senior leadership to manage sensitive information, deadlines, and cross-functional coordination.
- Contributed to improved operational flow by standardizing reporting, registers, and follow-up processes.
- Recognized for reliability, discretion, and ability to stabilize executive operations during periods of change.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“You don’t need to become louder to be powerful.
You become powerful the moment you stop explaining your worth.”
Contemporary proverb
Timeline
Operations Lead/Executive Support - Governance & ICT Operations
PRASA Group
01.2024 - 01.2025
Executive Assistant to the Chief Information Officer
PRASA Group
01.2022 - 01.2024
Project Administrator/Operations Support
PRASA SAP COE
01.2013 - 01.2022
Service Desk Support Specialist
PRASA Group
01.2012 - 01.2013
Certified Associate in Project Management (CAPM)
Udemy
04.2001 -