NOMASONTO MAKANYA
OFFICE MANAGER
Roodepoort
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1825
1825
years of professional experience
Work History
Office Manager
Ukukhanya TM Projects
Johannesburg
04.202 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
Store Administrator
Browns The Diamond Store
03.2016 - 01.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted business' development by building and maintaining relationships with new clients.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
Receptionist
Courtyard Sandton
Johannesburg
06.201 - 06.202
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled over 30 cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managing Partner
Ntokozamile Trading Projects
Johannesburg
02.201 - 01.201
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Represented organization at industry conferences and events.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
Education
High School Diploma -
Letsibogo Girls High
Johannesburg 04.2001 -
Skills
Team Development
Interpersonal Communication
Business Administration
Lead Generation
Staff Management
Administrative Oversight
Report Writing
Office Administration
Workflow Planning
Staff hiring
Decision-Making
Analytical Thinking
Timeline
Store Administrator
Browns The Diamond Store
03.2016 - 01.2018
High School Diploma -
Letsibogo Girls High
04.2001 -
Office Manager
Ukukhanya TM Projects
04.202 - Current
Receptionist
Courtyard Sandton
06.201 - 06.202
Managing Partner
Ntokozamile Trading Projects
02.201 - 01.201
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Advanced (C1)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Reading