Nomaphelo Caroline Somaguda
Nail Tech / Receptionist
A225 Lindela Road Nyanga East Cape Town
Summary
Dynamic Nail Technician with a proven track record at Yemaya Hair&Spa, excelling in nail enhancements and customer service. Expert in acrylics and gel applications, I foster strong client relationships, ensuring satisfaction and loyalty. Recognized for streamlining appointment management, enhancing client experiences while maintaining high sanitation standards.
Overview
20
20
years of professional experience
2
2
Language
Work History
Nail Technician
Yemaya Hair&Spa
11.2017 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Offered advice and recommended products to improve and maintain nails.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Switchboard Receptionist
Sekunjalo Investments
06.2005 - 03.2008
- Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Call Centre Course - Call Centre Management
06.2010
Business Communication
Office Language
Problem Solving
Small Business Management - Business Administration And Management
12.2002
Business Practise
Business Communication
Office Practise
Bookkeeping
Compu-Typing
IT
Research
High School Diploma -
12-1998
Xhosa
English
History
Geography
Biology
Home Economics
Skills
Customer service
Problem-solving skills
Client consultation
Product knowledge
Time management
Appointment management
Relationship building
Communication Skill
Adminstration Skill
Critical Skill
Teamwork Skill
Additional Information
I also work as a Receptionist since I have Business Management Skills, I studied the following : Business Practise, Business Communication; Bookkeeping,IT, Computer-typing, Entrepreneurship,Research &Office Practise
Timeline
Nail Technician - Yemaya Hair&Spa
11.2017 - Current
Switchboard Receptionist - Sekunjalo Investments
06.2005 - 03.2008
Athlone School For The Blind - Call Centre Course , Call Centre Management
BSDC - Small Business Management, Business Administration And Management
Manenburg High - High School Diploma,