Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Nomaphelo Caroline Somaguda

Nomaphelo Caroline Somaguda

Nail Tech / Receptionist
A225 Lindela Road Nyanga East Cape Town

Summary

Dynamic Nail Technician with a proven track record at Yemaya Hair&Spa, excelling in nail enhancements and customer service. Expert in acrylics and gel applications, I foster strong client relationships, ensuring satisfaction and loyalty. Recognized for streamlining appointment management, enhancing client experiences while maintaining high sanitation standards.

Overview

20
20
years of professional experience
2
2
Language

Work History

Nail Technician

Yemaya Hair&Spa
11.2017 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Offered advice and recommended products to improve and maintain nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Switchboard Receptionist

Sekunjalo Investments
06.2005 - 03.2008
  • Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
  • Provided exceptional customer service, addressing inquiries and providing company information as needed.
  • Managed multi-line phone systems, ensuring seamless communication between departments and clients.
  • Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
  • Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
  • Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
  • Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Placed orders, located products and services and troubleshot issues to meet customer needs.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

Call Centre Course - Call Centre Management

Athlone School For The Blind, Bellville
06.2010

Business Communication

Office Language

Problem Solving

Small Business Management - Business Administration And Management

BSDC, Mowbray
12.2002

Business Practise

Business Communication

Office Practise

Bookkeeping

Compu-Typing

IT

Research

High School Diploma -

Manenburg High, Cape Town, South Africa
12-1998

Xhosa

English

History

Geography

Biology

Home Economics

Skills

Customer service

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Additional Information

I also work as a Receptionist since I have Business Management Skills, I studied the following : Business Practise, Business Communication; Bookkeeping,IT, Computer-typing, Entrepreneurship,Research &Office Practise

Timeline

Nail Technician - Yemaya Hair&Spa
11.2017 - Current
Switchboard Receptionist - Sekunjalo Investments
06.2005 - 03.2008
Athlone School For The Blind - Call Centre Course , Call Centre Management
BSDC - Small Business Management, Business Administration And Management
Manenburg High - High School Diploma,

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Nomaphelo Caroline SomagudaNail Tech / Receptionist