Nomaphelo Rautin
Customer Service Proffessional
Cape Town
Summary
Dynamic Email Support Representative at Concentrix with a proven track record in enhancing customer satisfaction through effective problem-solving and timely follow-ups. Skilled in CRM software and adept at managing high email volumes, I consistently delivered clear solutions while maintaining a friendly demeanor, significantly reducing response times and improving service efficiency.
Overview
1
1
year of professional experience
Work History
Email Support Representative
Concentrix
06.2025 - Current
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Baccalaureate - Internal Auditing
Walter Sisulu University
East London, Eastern Cape05.2022
Diploma - Internal Auditing
Walter Sisulu University of Technology
East London, Eastern Cape05.2020
High School Diploma -
Qombolo SSS
Centane, Eastern Cape12.2016
Skills
CRM software
Complaint handling
Typing speed
Follow-up skills
Problem-solving
Customer service
Time management
Friendly and patient
Verbal and written communication
Timeline
Email Support Representative
Concentrix
06.2025 - Current
Baccalaureate - Internal Auditing
Walter Sisulu University
Diploma - Internal Auditing
Walter Sisulu University of Technology
High School Diploma -
Qombolo SSS