Nomaphelo Kganyago
CONSULTANT
Summary
Dedicated, attentive, and motivated sales assistant with over 10 years of experience in the retail industry, specifically in customer services. Positive and friendly individual passionate about delivering the highest quality of service to customers. Strong communication skills for effective upselling and maintaining customer loyalty. Seeking a role in a company that values its employees and offers a challenging and progressive environment in administrative support or customer services. Aiming to efficiently manage appointments, coordinate communication, and provide office support to management.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Communication Team and Planning Centre / Access Control
Grace Bible Church (Volunteer)
04.2015 - Current
- KPI construction
- Power point presentations and newsletters
- Sending department communication messages
- Planning night prayers, creating program's, bookmakers etc
- Facilitating intercession projects and overall Admin Management
- Doing Roosters, managing files and administration
- Constructing and implementing working rules and plans
- Scheduling meetings
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Web tickets (purchasing tickets) etc
- Collaborated with IT teams to integrate biometric technologies into existing access control infrastructure, strengthening overall security measures.
- Monitored property to report unlawful activity.
- Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
- Developed customized training materials for facility staff on proper access control procedures, contributing to heightened awareness and adherence to company policies.
Sales Assistant
Cartridge Depot
9 2018 - Current
- Maintaining the store condition and visual merchandising
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Trained new staff and refresh old staff on sales techniques and store policies, enhancing overall team performance.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Organized in-store promotions to increase awareness of new product lines.
- Banking
- Keeping up to date with product information
- Making quotes, credit notes and answer queries or
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Seeking new customers
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Sales Assistant
109 Fashion District Wholesale
05.2011 - 01.2013
- Arranging fabrics
- Pricing fabrics, packing, cutting and recording fabric bought
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparison
- Increased store foot traffic with innovative window display designs.
- Organized in-store promotions to increase awareness of new product lines.
- Stock taking
- Interior decoration and etc
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Marketing (L2-L4) NCV -
TVET South West Gauteng College
Buying and Merchandising - Fashion Merchandising
Studio 05
Johannesburg, Rosebank 04.2001 - 01.2013
Diploma in Fashion Designing / Art - Fashion Design And Entrepreneur
Sew Africa
Johannesburg, CBD 04.2001 - 01.2010
Skills
Team leadership,team player and Time management
Problem-solving abilities
Planning and Administration
Client Satisfaction and Retention
Attention to Detail
Honest and dependable
Multitasking Abilities
Emergency response planning
Computer skills
Customer service
Punctuality
Pc Systems
- Microsoft software's ( Word, Excel, PowerPoint, Outlook etc)
- Point of Sales Retail Systems
Volunteer Experience
Grace Bible Church, Communication Team and Planning Centre / Access Control, KPI construction, Power point presentations and newsletters, Sending department communication messages, Planning night prayers, creating program's, bookmakers etc, Facilitating intercession projects and overall Admin Management, Scheduling and training team members, Doing Roosters, managing files and administration, Constructing and implementing working rules and plans, Scheduling meetings, Capturing church members data, Web tickets (purchasing tickets) etc, Currently on Sundays
References
- Judy Mokhothu, Cartridge Depot, 074 066 3340 / 081 514 6672, Judemo056@gmail.com
- Craig Maya, Cartridge Depot, 011 333 3060
- Tebogo Magonofane, Grace Bible Church (Communication Team), 074 748 7241
- Edwin Tshabalala, Grace Bible Church (Data Capturing), 083 421 7980
Personal Information
- Available: Immediately
- Nationality: South African
- Driving License: Code 8
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communication Team and Planning Centre / Access Control
Grace Bible Church (Volunteer)
04.2015 - Current
Sales Assistant
109 Fashion District Wholesale
05.2011 - 01.2013
Buying and Merchandising - Fashion Merchandising
Studio 05
04.2001 - 01.2013
Diploma in Fashion Designing / Art - Fashion Design And Entrepreneur
Sew Africa
04.2001 - 01.2010
Sales Assistant
Cartridge Depot
9 2018 - Current
Marketing (L2-L4) NCV -
TVET South West Gauteng College