Nomaphelo Chila
Customer Service Representative
Cape Town
Summary
Detail-oriented and organized Customer Support Specialist with experience in eCommerce, B2B support, and administrative roles. Skilled in customer service, account management, financial transactions, and CRM tools. Proven ability to handle inquiries, process transactions, and resolve customer issues efficiently. Strong problem-solving, communication, and data management skills.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Advisor / Representative
Teleperformance SA
08.2022 - Current
- Assisted customers via webchat with banking inquiries, transactions, and account management.
- Resolved technical issues, including password resets and troubleshooting.
- Managed debt consolidation and created personalized payment plans.
- Processed direct debits, scheduled payments, and currency exchanges.
- Utilized CRM systems to log and resolve customer issues efficiently.
Admin Assistant
Gusi Primary School
01.2019 - 12.2019
- Managed front desk operations, greeting visitors, parents, and students.
- Scheduled appointments, events, and parent-teacher meetings.
- Maintained student records, attendance, and documentation.
- Assisted in petty cash handling, invoice processing, and procurement.
Debtor/Creditor Clerk
Lewis Group
07.2013 - 05.2016
- Managed accounts payable and receivable, ensuring timely collections.
- Reconciled accounts and prepared monthly financial reports.
- Maintained client relationships through proactive account management.
- Handled data entry, record-keeping, and financial transactions.
Cashier-Cash Office Clerk
Shoprite Usave
05.2010 - 05.2012
- Managed cash handling and swift payment processing.
- Delivered exceptional customer service and issue resolution.
- Assisted with stock management and inventory control.
Education
National Senior Certificate - Grade 12
Zwelandile Secondary School
Virtual Assistant Course - undefined
Alx Academy
08.2024 - 11.2024
Skills
- Customer Service & Support (Email, Chat, Phone)
- CRM Systems & Data Management
- Account & Payment Processing
- Problem-Solving & Conflict Resolution
- Microsoft Office (Word, Excel, PowerPoint) & Google Workspace
- Administrative Support & Record Keeping
- Cash Handling & Financial Transactions
- Strong Communication & Active Listening
Timeline
Virtual Assistant Course - undefined
Alx Academy
08.2024 - 11.2024
Customer Service Advisor / Representative
Teleperformance SA
08.2022 - Current
Admin Assistant
Gusi Primary School
01.2019 - 12.2019
Debtor/Creditor Clerk
Lewis Group
07.2013 - 05.2016
Cashier-Cash Office Clerk
Shoprite Usave
05.2010 - 05.2012
National Senior Certificate - Grade 12
Zwelandile Secondary School
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