Summary
Overview
Work History
Education
Skills
Alternative number
Timeline
Generic

Nomalungelo Mandisa Masizana

Summary

Secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

11
11
years of professional experience
6039
6039
years of post-secondary education

Work History

Transaction Processing Operator (Invoice Verification)

Kapsch TrafficCom (Ktc-za)
02.2013 - 10.2023
  • Validate and process invoices
  • Manually recover VLN to ensure maximum collection on violator accounts
  • Meet productivity and scheduled adherence target in accordance with the service delivery standards
  • Operate as per the Batho Pele principles
  • Search for the latest data using different entities e.g enatis, transunion
  • Update electronic register (daily, weekly and monthly)
  • Update performance report
  • Monitor system performance and compile hourly report

First Aider

Kapsch TrafficCom (Ktc-za)
10.2014 - 10.2022
  • Assess and report all risks in the department
  • Provide basic emergency care to an injured or ill individual
  • Call for emergency services
  • Fill out incident form
  • Ensure that the department First Aid Kit is equipped

Customer Service Administrator (Claims and Complaints)

Kapsch TrafficCom (ktc-za)
09.2015 - 05.2017
  • Comply with CRM logging on and off process
  • Comply with the start and end communication process on CRM using required scripting to meet customer service KPIs
  • Provide customers with product and service information
  • Capture information and verify accuracy
  • Resolve cases within the 5 days KPI
  • Handle and resolve customer queries
  • Identify and escalate priority issues (case management)

Education

First Aid Level 1 And 2 -

Emcare Training Academy
07-2019

Call centre certificate - Inbound, Outbound, Debt Collection

Cornerstone Hr

INTERNATIONAL DIPLOMA IN COMPUTER STUDIES - Business Organization, Business Communication, Systems Development, Structured Programming language, Website Development, A

Computer Training Institute
01.2006 - 01.2007

Computer leve 2 program - Microsoft Office

Tulip High School

Skills

  • organizational skills
  • people management skills
  • time management skills
  • written communication skills
  • verbal communication skills
  • teamwork
  • self-motivation
  • stress management
  • emotional control
  • computer skills

Alternative number

063 542 1188

Timeline

Customer Service Administrator (Claims and Complaints)

Kapsch TrafficCom (ktc-za)
09.2015 - 05.2017

First Aider

Kapsch TrafficCom (Ktc-za)
10.2014 - 10.2022

Transaction Processing Operator (Invoice Verification)

Kapsch TrafficCom (Ktc-za)
02.2013 - 10.2023

INTERNATIONAL DIPLOMA IN COMPUTER STUDIES - Business Organization, Business Communication, Systems Development, Structured Programming language, Website Development, A

Computer Training Institute
01.2006 - 01.2007

First Aid Level 1 And 2 -

Emcare Training Academy

Call centre certificate - Inbound, Outbound, Debt Collection

Cornerstone Hr

Computer leve 2 program - Microsoft Office

Tulip High School

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Nomalungelo Mandisa Masizana