Nomalungelo Sikhakhane
Johannesburg
Summary
I am a team player and able to operate within an integrated team. I am self-motivated and could also work independently if there is a requirement. I possess the ability to manage and maintain a high level of quality, within the Open serve division. I have gained extensive knowledge, experience, and skills to perform the job effectively and efficiently. My top three skills , are Decision making, technical skills and performance achievement. My objective is to focus on the business and implement strategy. Implement necessary changes, to take the business forward. I have a positive and supportive attitude that supports teamwork. I am result-orientated, and provide accurate reports on escalations and key issues timeously. My leadership style, teamwork, dedication, and strong people network will be a great benefit and contribution in fulfilling the strategy of the company and the requirements for this post.
Overview
12
12
years of professional experience
Work History
Customer Service Consultant
S.N holdings
02.2024 - Current
- Servicing the KZN department of transport
- (Handling incoming and outgoing calls to citizens on behalf of KZN department of transport).
Customer Service Agent
CCI Call Centre
02.2020 - 09.2022
- Handling inbound calls
- Assisting customers with their queries.
Administrator
Randwest City Local Municipality
02.2014 - 12.2017
- Attending to travel reservations, organizing meetings and events
- Conduct day-to-day office admin and general clerical work
- Ensure safe keeping of records
- Manage utilisation of office equipment/machinery
- Take notes/minutes
- Assist Supply Chain Management in compiling orders
- Keep the register for project file updated
- Monitoring staff timesheets, dealing with document such as Service Delivery & Budget Implementation Plan and Annual reports
- Making copies and typing departmental memos, circulars
- Operating incoming and outgoing calls
- Assisting visitors or service providers and coordinating Municipal Manager's diary
- Events management (Branding).
Performance Manager System (PMS)Administrator
Westonaria Local Municipality
05.2013 - 10.2013
- Handling confidential information such as financial reports, performance for all departments
- Maintaining the office environment
- Taking minutes of meeting and filling.
Intern
Umlazi Weekly
07.2012 - 11.2012
- Shadowing the manager.
Education
BCOM In Supply Chain And Operations Management - Commerce
University Of South Africa
10.2024
National Diploma In Marketing Management - undefined
eThekwini TVET College
Higher Certificate In Economics & Management Science - undefined
University Of South Africa M
National Senior Certificate Grade 12 - undefined
Sarel Cilliers High School
Skills
Advance OHS training and intro to Samtrac
Good communication and customer service skills
Good coordination and management skills
Reporting skills on the relevant system and attention to details
Public Service Regulation
HR Practices (Code of conduct)
Problem Solving Skills, - PresentationSkills and Analytical thinking
Time Management
MS Word, Excel, Power point, Outlook, Publisher
Knowledge of understanding of the legislative framework governing the public Procurement
Knowledge of work procedure in terms of working environment
Knowledge of supply chain duties Planning and organising skills
Good interpersonal skills
Good communication skills
Time frame driven
Innovative
Reliable
Patient
Punctual
Personal Information
- Date of Birth: 04/07/92
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
References
- Siphindile Magali, Performance Manager, +2767 782 5968
- Godfrey Moultoali, Marketing and Communications Manager, +2763 691 6192
- Nothando Mbonambi, CCI Umhlanga Customer Service Team Leader, +2783 472 3278
Timeline
Customer Service Consultant
S.N holdings
02.2024 - Current
Customer Service Agent
CCI Call Centre
02.2020 - 09.2022
Administrator
Randwest City Local Municipality
02.2014 - 12.2017
Performance Manager System (PMS)Administrator
Westonaria Local Municipality
05.2013 - 10.2013
Intern
Umlazi Weekly
07.2012 - 11.2012
BCOM In Supply Chain And Operations Management - Commerce
University Of South Africa
National Diploma In Marketing Management - undefined
eThekwini TVET College
Higher Certificate In Economics & Management Science - undefined
University Of South Africa M
National Senior Certificate Grade 12 - undefined
Sarel Cilliers High School