Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Nomalungelo Sikhakhane

Nomalungelo Sikhakhane

Johannesburg

Summary

I am a team player and able to operate within an integrated team. I am self-motivated and could also work independently if there is a requirement. I possess the ability to manage and maintain a high level of quality, within the Open serve division. I have gained extensive knowledge, experience, and skills to perform the job effectively and efficiently. My top three skills , are Decision making, technical skills and performance achievement. My objective is to focus on the business and implement strategy. Implement necessary changes, to take the business forward. I have a positive and supportive attitude that supports teamwork. I am result-orientated, and provide accurate reports on escalations and key issues timeously. My leadership style, teamwork, dedication, and strong people network will be a great benefit and contribution in fulfilling the strategy of the company and the requirements for this post.

Overview

12
12
years of professional experience

Work History

Customer Service Consultant

S.N holdings
02.2024 - Current
  • Servicing the KZN department of transport
  • (Handling incoming and outgoing calls to citizens on behalf of KZN department of transport).

Customer Service Agent

CCI Call Centre
02.2020 - 09.2022
  • Handling inbound calls
  • Assisting customers with their queries.

Administrator

Randwest City Local Municipality
02.2014 - 12.2017
  • Attending to travel reservations, organizing meetings and events
  • Conduct day-to-day office admin and general clerical work
  • Ensure safe keeping of records
  • Manage utilisation of office equipment/machinery
  • Take notes/minutes
  • Assist Supply Chain Management in compiling orders
  • Keep the register for project file updated
  • Monitoring staff timesheets, dealing with document such as Service Delivery & Budget Implementation Plan and Annual reports
  • Making copies and typing departmental memos, circulars
  • Operating incoming and outgoing calls
  • Assisting visitors or service providers and coordinating Municipal Manager's diary
  • Events management (Branding).

Performance Manager System (PMS)Administrator

Westonaria Local Municipality
05.2013 - 10.2013
  • Handling confidential information such as financial reports, performance for all departments
  • Maintaining the office environment
  • Taking minutes of meeting and filling.

Intern

Umlazi Weekly
07.2012 - 11.2012
  • Shadowing the manager.

Education

BCOM In Supply Chain And Operations Management - Commerce

University Of South Africa
10.2024

National Diploma In Marketing Management - undefined

eThekwini TVET College

Higher Certificate In Economics & Management Science - undefined

University Of South Africa M

National Senior Certificate Grade 12 - undefined

Sarel Cilliers High School

Skills

Advance OHS training and intro to Samtrac

Personal Information

  • Date of Birth: 04/07/92
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10 (C1)

References

  • Siphindile Magali, Performance Manager, +2767 782 5968
  • Godfrey Moultoali, Marketing and Communications Manager, +2763 691 6192
  • Nothando Mbonambi, CCI Umhlanga Customer Service Team Leader, +2783 472 3278

Timeline

Customer Service Consultant

S.N holdings
02.2024 - Current

Customer Service Agent

CCI Call Centre
02.2020 - 09.2022

Administrator

Randwest City Local Municipality
02.2014 - 12.2017

Performance Manager System (PMS)Administrator

Westonaria Local Municipality
05.2013 - 10.2013

Intern

Umlazi Weekly
07.2012 - 11.2012

BCOM In Supply Chain And Operations Management - Commerce

University Of South Africa

National Diploma In Marketing Management - undefined

eThekwini TVET College

Higher Certificate In Economics & Management Science - undefined

University Of South Africa M

National Senior Certificate Grade 12 - undefined

Sarel Cilliers High School
Nomalungelo Sikhakhane