Nomalanga Lucwaba

• Delivers client assistance through question resolution, complaint handling, and transaction processing.
• Assists clients with signatory creation and amendments.
• Clarifies advantages and aids with initiation of banking products, including cheque accounts, savings and investment accounts, loans, insurances, and credit cards.
• Checked identification documents for customer verification.
• Maintained records of customer interactions and transactions in accordance with bank policies.
• Monitors suspicious activities on customer accounts to prevent fraud.
• Educates customers on effective mobile banking application usage and advantages
• Provided guidance on establishing automatic transfers between various accounts.
• Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
• Assist customers with personal and business demands.
• LMI Activities and more

Universal Banker duties.

Assists customers with telephone inquiries to provide solutions to their banking needs, such as:

• Processing financial transfers, orders, traces, and stopping of cards. Links/de-links accounts to cards according to laid-down procedures. Attends to limit increases or decreases of Master Card limits as per customer demand. Closure of loans, overdrafts, and garage cards. Drives demand generation opportunities: sales leads, etc.
• Digital Banking services: registering and deregistering, linking cards and accounts, etc.
• Identification of potential fraudsters and fraud activities.
• Assists customers with routine account-related requests, researches and resolves account service inquiries/issues, and responds to client inquiries promptly, effectively, and professionally.
• Identifying customer problems, systems, and process challenges and forwarding them to the appropriate department.

• Attends to cheque encashments, withdrawals, cheque and/or cash deposits, bulk deposits, cash payroll cheques, and change transactions.
• Adheres to all laid-down policies and procedures regarding the handling, locking away, and security of cash.
• Attends to value transactions.
• Identifying sales opportunities, enquiries, etc.

• Answering and directing phone calls to relevant staff, scheduling meetings and appointments, taking notes and minutes in meetings, ordering and taking stock of office supplies, preparing documents for meetings and business trips etc

• Answering and directing phone calls to relevant staff, scheduling meetings and appointments, taking notes and minutes in meetings
• File Management and more