Summary
Overview
Work History
Education
Skills
Timeline
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NOMAKHOSI THOBILE MALUNGETHE

HAVE WORKED WITH CHILDREN BEFORE IN A HOME CARE CENTGIVER RE AS CAREA THEN I WORKED AS A SALES AGENT IN A INSURANCE COMPANY WHICH WAS A YEAR NOW IM WORKING AS A CUSTOMER CARE AGENT AT VODACOM ON THE POSTPAID SIDE ASSISTING CUSTOMERS WITH THEIR CONTRACTS AND PAYMENTS .I AM A HARD WORKER AND I AM ALSO DEDICATED. I HAVE GOOD COMMUNICATING SKILLS AND SELF DRIVEN.
Dobsonville

Summary

Dynamic professional with a proven track record in customer service and sales, notably at ISON BPO. Excelled in managing high-pressure situations and improving departmental operations. Skilled in communication and problem-solving, adept at fostering client relationships and enhancing customer satisfaction. Demonstrated ability to work effectively in team settings, achieving significant improvements in client engagement and service delivery.

Overview

5
5
years of professional experience
1
1
Language

Work History

CUSTOMER CARE CONSULTANT

ISON BPO
01.2024 - Current
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Participated in regular training sessions to enhance understanding of new products or services offered by the company.

ISURANCE SALES AGENT

CORNERLIFE
01.2022 - 03.2023
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

CARE GIVER

ABRAHAM KREIL BAMBANANI
04.2020 - 11.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

High School Diploma -

PJ SIMELANE SECONDARY
SOWETO GAUTENG
04.2001 -

Skills

    GOOD WITH CHILDREN

    GOOD COMMUNICATION SKILLS

    TEAM PLAYER

    PROBLEM SOLVING

    SELF MANAGEMENT

    PLANNING AND ORGANISING

Timeline

CUSTOMER CARE CONSULTANT

ISON BPO
01.2024 - Current

ISURANCE SALES AGENT

CORNERLIFE
01.2022 - 03.2023

CARE GIVER

ABRAHAM KREIL BAMBANANI
04.2020 - 11.2021

High School Diploma -

PJ SIMELANE SECONDARY
04.2001 -

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NOMAKHOSI THOBILE MALUNGETHEHAVE WORKED WITH CHILDREN BEFORE IN A HOME CARE CENTGIVER RE AS CAREA THEN I WORKED AS A SALES AGENT IN A INSURANCE COMPANY WHICH WAS A YEAR NOW IM WORKING AS A CUSTOMER CARE AGENT AT VODACOM ON THE POSTPAID SIDE ASSISTING CUSTOMERS WITH THEIR CONTRACTS AND PAYMENTS .I AM A HARD WORKER AND I AM ALSO DEDICATED. I HAVE GOOD COMMUNICATING SKILLS AND SELF DRIVEN.