NOMAKHOSI THOBILE MALUNGETHE
HAVE WORKED WITH CHILDREN BEFORE IN A HOME CARE CENTGIVER RE AS CAREA THEN I WORKED AS A SALES AGENT IN A INSURANCE COMPANY WHICH WAS A YEAR NOW IM WORKING AS A CUSTOMER CARE AGENT AT VODACOM ON THE POSTPAID SIDE ASSISTING CUSTOMERS WITH THEIR CONTRACTS AND PAYMENTS .I AM A HARD WORKER AND I AM ALSO DEDICATED. I HAVE GOOD COMMUNICATING SKILLS AND SELF DRIVEN.
Dobsonville
Summary
Dynamic professional with a proven track record in customer service and sales, notably at ISON BPO. Excelled in managing high-pressure situations and improving departmental operations. Skilled in communication and problem-solving, adept at fostering client relationships and enhancing customer satisfaction. Demonstrated ability to work effectively in team settings, achieving significant improvements in client engagement and service delivery.
Overview
5
5
years of professional experience
1
1
Language
Work History
CUSTOMER CARE CONSULTANT
ISON BPO
01.2024 - Current
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
ISURANCE SALES AGENT
CORNERLIFE
01.2022 - 03.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
CARE GIVER
ABRAHAM KREIL BAMBANANI
04.2020 - 11.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
PJ SIMELANE SECONDARY
SOWETO GAUTENG 04.2001 -
Skills
GOOD WITH CHILDREN
GOOD COMMUNICATION SKILLS
TEAM PLAYER
PROBLEM SOLVING
SELF MANAGEMENT
PLANNING AND ORGANISING
Timeline
CUSTOMER CARE CONSULTANT
ISON BPO
01.2024 - Current
ISURANCE SALES AGENT
CORNERLIFE
01.2022 - 03.2023
CARE GIVER
ABRAHAM KREIL BAMBANANI
04.2020 - 11.2021
High School Diploma -
PJ SIMELANE SECONDARY
04.2001 -
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