Nomakhalipha Sesoana
Administration Clerk
Cape Town
Summary
Proven track record in enhancing office efficiencies and data management, notably at Drakenstein Municipality and City of Cape Town. Excelled in data entry proficiency and administrative support, achieving significant improvements in data accuracy and operational workflow. Demonstrated exceptional customer communication skills, fostering positive relations. Skilled in document control and information processing, contributing to a streamlined, professional environment.
Overview
8
8
years of professional experience
Work History
Administration Clerk
City Of Cape Town
09.2024 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
Teacher's Assistant
Maitland Senior Secondary School
01.2023 - 11.2023
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Administrative Clerk
Drakenstein Municipality
03.2021 - 12.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
Cashier/Assistant Baker
Checkers
01.2017 - 02.2021
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
National Senior Certificate -
Desmond Mpilo Tutu Senior Secondary School
Paarl, South Africa 04.2001 -
Skills
Data entry proficiency
Appointment Scheduling
Document Control
Information Processing
Paperwork and documentation
Data Entry
Customer Communication
Document Management
Administrative Support
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Timeline
Administration Clerk
City Of Cape Town
09.2024 - Current
Teacher's Assistant
Maitland Senior Secondary School
01.2023 - 11.2023
Administrative Clerk
Drakenstein Municipality
03.2021 - 12.2021
Cashier/Assistant Baker
Checkers
01.2017 - 02.2021
National Senior Certificate -
Desmond Mpilo Tutu Senior Secondary School
04.2001 -
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